Client Service Representative

Client Service Representative

We are an independently-owned emergency hospital providing 24/7 critical and emergency care. We are a hospital with a strong team focus so our entire staff is important to us.

As a client service representative, you will have the first and last interaction with our clients - the excellent communications and care you will provide to our clients, facilitated both effectively and compassionately, is important to us.

What will you do:

• Answer busy telephones - answer lots of questions and transfer/redirect calls as needed
• Check clients in and confirm information
• Manage client records, reports, and email correspondence
• Discuss payment options, process payments, set up third-party billing
• Take payments on estimates and invoices
• Able (or learn) to identify "stat" emergencies with the help of technical staff
• Some administrative tasks and data entry
• Maintain a neat and clean lobby
• Some flexibility with work hours

Perks and benefits included (dependent on full or part-time):

• Health benefits, including medical (100% paid), dental and vision
• 401k with Employer Match
• PTO starts on 1st day (can start using after 60 days)
• Shift differentials and holiday pay
• Uniform allowance
• Employee pet discounts
• Continuing Education (yes, our CSRs get CE!)

Requirements

Who are you:

• Strong customer service skills
• Excellent verbal and written communication skills
• You like people as well as their pets. Patience, empathy, and understanding are required.
• Ability to remain composed in sometimes stressful and emotional situations
• Critical thinking skills are key
• You are a compassionate listener
• Previous experience in a veterinary setting (emergency experience is a huge plus)
• Experience with EzyVet is a plus