Client Service Representative

Client Service Representative We are an independently-owned emergency hospital providing 24/7 critical and emergency care. We are a hospital with a strong team focus so our entire staff is important to us. As a client service representative, you will have the first and last interaction with our clients - the excellent communications and care you will provide to our clients, facilitated both effectively and compassionately, is important to us. What will you do: Answer busy telephones - answer lots of questions and transfer/redirect calls as needed Check clients in and confirm information Manage client records, reports, and email correspondence Discuss payment options, process payments, set up third-party billing Take payments on estimates and invoices Able (or learn) to identify "stat" emergencies with the help of technical staff Some administrative tasks and data entry Maintain a neat and clean lobby Some flexibility with work hours Perks and benefits included (dependent on full or part-time): Health benefits, including medical (100% paid), dental and vision 401k with Employer Match PTO starts on 1st day (can start using after 60 days) Shift differentials and holiday pay Uniform allowance Employee pet discounts Continuing Education (yes, our CSRs get CE!) Requirements Who are you: Strong customer service skills Excellent verbal and written communication skills You like people as well as their pets. Patience, empathy, and understanding are required. Ability to remain composed in sometimes stressful and emotional situations Critical thinking skills are key You are a compassionate listener Previous experience in a veterinary setting (emergency experience is a huge plus) Experience with EzyVet is a plus