IT Support Specialist

Salary : $68,237.59 - $95,966.90 Annually
Location : Ventura and may require travel throughout Ventura County, CA
Job Type: Intermittent
Job Number: 1023HCA-26AA (MD)
Department: Health Care Agency
Division: HCA IT
Opening Date: 09/28/2026
Closing Date: 10/9/2026 5:00 PM Pacific


Description
THE POSITION

Under direction, provides technical assistance to Health Care Agency personnel by supporting and coordinating tasks related to office automation systems; develops systems procedures; analyzes, designs and writes micro-computer programs; and performs related work as required.
This classification differs from the Office Systems Coordinator I classification in that more design and analysis will be performed and more complex micro-computer programming tasks are assigned. It differs from the Office Systems Coordinator III in that the latter is assigned a greater scope of responsibilities, exercises more independent judgment and may act as a lead.
THE IDEAL CANDIDATE

The ideal candidate will be a skilled professional with a solid foundation in office automation and micro-computer systems support, capable of coordinating the configuration and installation of personal computers and local area networks, performing feasibility studies and minor systems design, and developing micro-computer applications to meet department/agency needs. They will demonstrate a thorough knowledge of Windows desktop operating systems and standard desktop configurations, along with the ability to perform standard analysis and programming tasks for the purpose of automating office procedures. Strong troubleshooting skills, coupled with the ability to resolve technical issues efficiently over the phone and through remote support tools, will support their role in providing help desk and technical assistance to users and serving as a liaison with ISD. In addition, the candidate will train department/agency personnel on automated office systems and provide occasional systems maintenance and repair.
AGENCY/DEPARTMENT: Health Care Agency - Information Technology

PAYROLL TITLE: Office Systems Coordinators II
Office Systems Coordinators II is represented by the Services Employees' International Union (SEIU) and is eligible for overtime compensation.
The eligible list established from this recruitment may be used to fill current and future Regular, Temporary, Fixed-term, Intermittent, and Extra-help vacancies for this position only. There is currently one (1) Intermittent vacancy.
NOTE: An Intermittent Employee is a person employed for intermittent/temporary work on a day-to-day basis. Intermittent employees are not regular County employees and are not eligible for County benefits. Additionally, Intermittent employees are limited to working a maximum of 1,664 hours per fiscal year (July 1 - June 30).
TENTATIVE SCHEDULE
OPENING DATE: September 28, 2026
CLOSING DATE: October 9, 2026, at 5:00 p.m.

Examples Of Duties
Duties may include but are not limited to the following:

• Coordinates software product and hardware configuration and installation of individual personal computers and/or local area networks and data communications;
• Responsible for vendor liaison, and coordination of technical evaluation of products and product procurement with HCA-IT;
• Provides data communication analysis and support;
• Provides technical assistance for user interface of office systems and large computer systems with HCA-IT;
• Performs feasibility studies, minor systems design and micro-computer application development as required by the department/agency;
• May assist management of department/agency in establishing priorities and planning office automation needs;
• Provides occasional systems maintenance and repair;
• Analyzes, designs and develops micro-computer programs;
• Develops systems procedures for department/agency users;
• Trains department/agency personnel on automated office systems use;
• Troubleshoots ongoing department/agency problems associated with automated office systems, including support provided in person, over the phone, and through remote support tools;
• Supports and coordinates tasks related to office automation systems;
• Understands and works with personal business computers in the office environment;
• Supports the concept of data communications networking of personal office computers in relation to mini- and mainframe computers;
• Maintains effective working relations with others; and
• Performs other related duties as required.

Typical Qualifications
These are entrance requirements to the examination process and assure neither continuance in the process nor placement on the eligible list.
EDUCATION, TRAINING, and EXPERIENCE

Considerable experience in automated office systems coordination which has led to the acquisition of the required knowledge, skills, and abilities. The required knowledge, skills, and abilities can be obtained by:

• Completion of pertinent office systems coursework with three (3) or more years of related experience.

DESIRED

• Experience supporting office systems in a healthcare setting
• Possession of an industry-recognized foundational IT certification

KNOWLEDGE, SKILLS, and ABILITIES

Thorough knowledge of: Windows desktop operating systems and standard desktop configurations; general security concepts; micro-computer programming and systems design; personal computers, local area networks, and data communications; the use of software and hardware products in office automation; modern office procedures and automated equipment; feasibility studies and minor systems design; and call center support practices and remote support tools.
Working ability to: coordinate software and hardware configuration and installation of personal computers and/or local area networks; troubleshoot problems associated with automated office systems and refer repairs to Information Systems staff; perform minor systems maintenance/repairs; develop and maintain effective working relations with others; perform abstract reasoning and make arithmetic calculations rapidly and accurately; perform standard analysis and programming tasks for the purpose of automating office procedures; develop and support the concept of data communications networking of personal office computers in relation to mini- and mainframe computers; provide effective technical support to users in person, over the phone, and through remote support tools; and develop independence in the responsible performance of assigned duties.

Recruitment Process
FINAL FILING DATE: Your application must be received by County of Ventura Human Resources no later than 5:00 p.m. on Friday, October 9, 2026.To apply online, please refer to our web site at If you prefer to fill out a paper application form, please call View phone number on click.appcast.io for application materials and submit them to County of Ventura Human Resources - Health Care Agency, 646 County Square Drive, Ventura, CA 93003.


Applicants must provide sufficient information under the Education/Work Experience portion of the application and supplemental questionnaire in order to determine eligibility. A resume may be attached to supplement your responses in the above-referenced sections; however, it may not be submitted in lieu of the application.
SUPPLEMENTAL QUESTIONNAIRE - qualifying: All applicants are required to complete and submit the questionnaire for this examination at the time of filing. The supplemental questionnaire may be used throughout the examination process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the application being removed from consideration.
APPLICATION EVALUATION - qualifying: All applications will be reviewed to determine whether or not the stated requirements are met. Those individuals meeting the stated requirements will be invited to continue to the next step in the screening and selection process.

WRITTEN EXAMINATION - 100%: A job-related written examination will be administered to test candidates' knowledge of computer usage, computer operations, computer terms and definitions, computer help desk/desktop support, and customer service. Candidates must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.
Applicants successfully completing the examination process may be placed on an eligible list for up to a period of one (1) year.

BACKGROUND INVESTIGATION: A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, criminal background information and driving record may be required for this position.


For further information about this recruitment, please contact Maritza David by e-mail at View email address on click.appcast.io or by telephone at View phone number on click.appcast.io.

EQUAL EMPLOYMENT OPPORTUNITY: The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
YOUR BENEFITS AS A COUNTY OF VENTURA EMPLOYEE

Service Employees International Union (LOCAL 721)

(SEIU)

To learn more about Benefits, Retirement, and the Memorandum of Agreement (MOA), see links below.

• or you may call View phone number on click.appcast.io.

Union Codes: UPA, UPC, UPE, UPH, UPI, UPJ, UPT, UWS
01


Please list any college-level Office Systems or Computer Technology courses you have completed. In your response, include the college, course title(s), how many units, and indicate whether the units are semester or quarter.

NOTE: To receive credit for this, include your degree, major, and date of graduation information in the Education section of your application. If you have not completed these types of courses, please type "Not applicable."
02


Describe your experience in automated office systems coordination. In your response, include the employer(s) where you obtained this experience, your responsibilities, and the types of systems, software, hardware, or related equipment you have worked with. Include any experience installing, configuring, setting up, or deploying computers, software, or other office technology for users.

NOTE: To receive credit for this experience, you must include each employer in the Work Experience section of your application, and all details for each employer must be included. If you do not have this kind of experience, please type "No experience."
03


Describe your experience troubleshooting problems with automated office systems. In your response, include the employer(s) where you obtained this experience, an example of a technical or operational problem you encountered, and the steps you took to resolve it. Include any experience troubleshooting computer equipment, software, connectivity, or other user-related technical issues.

NOTE: To receive credit for this experience, you must include each employer in the Work Experience section of your application, and all details for each employer must be included. If you do not have this kind of experience, please type "No experience."
04


Describe your experience providing technical support and customer service to multiple users or in response to competing requests. In your response, include the employer(s) where you obtained this experience and the types of hardware, software, or connectivity issues you commonly handled. Also include whether you provided support by phone or through remote support tools and how you prioritized competing needs.

NOTE: To receive credit for this experience, you must include each employer in the Work Experience section of your application, and all details for each employer must be included. If you do not have this kind of experience, please type "No experience."
05


Describe your experience working in a healthcare environment. In your response, include the employer(s) where you obtained this experience and any healthcare specific programs, equipment, or processes you are familiar with.

If you do not have this kind of experience, please type "No experience."
Required Question