Desktop Engineer

Desktop Engineer

MatchPoint Solutions is a fast-growing global IT and Engineering services firm delivering innovative technology solutions to leading enterprises including Uber, Robinhood, Netflix, Airbnb, Google, and more. With a growing international presence across North America, Europe, Asia, and South America, we help organizations turn ideas into outcomes through cutting-edge technology, industry best practices, and deep technical expertise.

We’re expanding our team and looking for driven professionals who want to build impactful solutions in a collaborative, high-growth environment.

Location: Stamford, CT

Duration: 6 Months

Work Type: Onsite

Pay Rate: $40

Required Skills:

• Support for Desktop Win 11 and Voice-related issues

Position Overview:

• On-site support with dedicated engineers during core hours for Enhanced Desktop Support Users.

Services delivered at:

• 600 Washington Blvd., Stamford, CT (Primary Site)
• 35 Nutmeg Drive, Trumbull, CT (Disaster Recovery Site)
• Walk-up, phone, and email support with no appointment needed.
• Full incident resolution related to Local Services.
• Replacement/swap of faulty equipment and peripherals using Client’s-owned stock.
• General IT guidance and support for user devices.
• Management of local consigned hardware stock for break-fix and service requests.
• Logging of Incidents or Service Requests on behalf of users when required.
• Completion of Service Requests that can be resolved directly on-site.
• Implementing small service improvements based on recurring user feedback.
• Providing both ticket-based and in-person (“shoulder-tap”) support for Desktop and Voice-related issues.

MatchPoint Solutions is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants and do not tolerate discrimination or harassment of any kind. Employment decisions are made without regard to race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.

This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.