Telephone Triage Call Center

Full Time Clinical Triage Nurses

BJC Medical Group is looking for a Full Time Clinical Triage Nurses! Do you have recent RN experience in the Emergency Department or Medical Surgical Floor?

Must live within 1 hour of St. Louis, Missouri [MO or IL]

Typing Test Required (minimum speed 35 wpm, 90% accuracy)

40 hours per week- Full Time Benefit Eligible

Rotating schedule; 0900-1730

Every other Weekend (1 day) plus holiday rotation required

Ideal candidate: Med Surg, Emergency Room, and/or triage experience in Family Medicine

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.

Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

Role Purpose

The RN Telehealth (Access Center) provides direct telephonic care to adult and pediatric patients in collaboration with primary care providers. This position uses assessment skills, critical thinking, and clinical judgment to direct patients to the correct level of care. This position also uses multiple computer applications and works in a fast-paced remote environment.

Responsibilities

• Uses the nursing process, clinical judgment, and decision support materials to assess patients telephonically; directs patients to the appropriate level of care, including scheduling appointments for patients across various resources; ensures accurate and complete communication with primary care providers.
• Provides patient education and support, including verbal and written instructions; uses the appropriate tools and techniques to assess the patients and/or familys ability to receive education; takes initiative to problem solve and demonstrates critical thinking skills.
• Utilizes various technologies to coordinate patient care, to include multiple software applications, computerized clinical guidelines, specialized telephony equipment, etc.
• Applies standard work procedures to tasks, such as routine medication refill requests, ordering testing, scheduling appointments, etc. with a high level of attention to detail.
• Collaborates and interacts professionally with other members of the healthcare team, including physicians, advanced practice practitioners (APP), office staff, etc.; works with a multi-disciplinary team to provide appropriate, safe care; displays excellent written and verbal communication skills; provides the highest level of customer service to callers.
• BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Minimum Requirements

• Education: Nursing Diploma/Associate's
• Experience: 2-5 years
• Supervisor Experience: No Experience
• Licenses & Certifications: RN

Preferred Requirements

• Education: Bachelor's Degree - Nursing
• Licenses & Certifications: Basic Life Support (BLS)

BJC Total Rewards

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer