Vehicle Condition Inspector

Who we are ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry with data‑driven applications and solutions to create the most trusted and efficient digital marketplace for sourcing, selling, and managing used vehicles. Benefits Multiple medical plans including a high‑deductible, low‑cost health plan Company‑sponsored (paid) Short‑Term Disability, Long‑Term Disability, and Life Insurance Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance Generous paid time off options, including uncapped vacation days, a minimum of 3 paid sick days or compliance with applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other required paid leave Employee Stock Purchase Program with additional opportunities to earn company stock Retirement planning through the company’s 401(k) Who we are looking for An enthusiastic Inspector who loves cars and has a strong customer service focus. Inspectors serve as the face of our company, communicate with clients, and ensure exceptional service through meticulous inspections. What you will do Support efforts to simplify and enhance the customer experience Collaborate with a Territory Manager and a team of Inspectors to conduct inspections of vehicles at dealerships, auctions, and off‑lease locations to detect damage, missing parts, and mechanical problems Prepare and submit detailed condition reports, repair/replacement cost estimates, and related documentation Assist the sales team with upselling or cross‑selling services and products Regularly interface with dealers to develop and ensure customer satisfaction and build strong relationships Travel to dealerships and homes to inspect vehicles, write condition reports, and list vehicles for sale on the auction platform Take comprehensive photos of vehicles, match them to the vehicle, and upload them to the image server using the company‑issued smartphone List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing Onboard independent dealerships as buyers to utilize the ACV Auctions digital platform Perform additional duties as assigned What you will need At least 1 year of experience in the automobile field (body, paint, and mechanical repair knowledge) with a customer service background Ability to read, write, speak, and understand English Ability to work outside in the elements for extended periods of time Problem‑solving aptitude and resourcefulness Proven success working independently with minimal supervision while collaborating in a team environment Excellent communication skills and the ability to understand customer needs and expectations Valid driver’s license and a registered, insured motor vehicle Knowledge of relevant system capabilities, software packages, and web‑based applications Ability to perform manual labor, including standing for extended periods, lifting at least 25 lbs, and bending or squatting Ability to drive both manual and automatic transmissions Vision required to identify small defects on and under vehicles Compensation The compensation range for this position is listed in the Job Details section at the bottom of this posting. This position is eligible for additional compensation pursuant to ACV’s incentive compensation plan. Final compensation will be determined based on the applicant’s relevant experience, skill set, location, business needs, market demands, and other factors as permitted by law. We do not provide immigration or work visa sponsorship for this position. Equal Opportunity Statement At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. ACV is an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know. For information on our collection and use of your personal information, please see our Privacy Notice. #J-18808-Ljbffr