IT Service Support Technician 2

Job Description Responsible for receiving, resolving, escalating, and monitoring customer issues/requests. The Help Desk Coordinator provides immediate assistance and problem resolution, whenever possible, for service inquiries concerning utilization and information regarding all OSUMC computer systems applications, telephony and paging systems, personal computers and peripherals. Critical tasks performed by this area also includes communicating, tracking and reporting computing environment outages. This position functions as either a high-volume technical call center role or a field service position, providing support across a wide range of customer needs. Minimum Qualifications High school diploma or GED and 1 year of call center/Help Desk experience. Must possess excellent phone-based communication skills; Working knowledge of and experience with desktop hardware and peripheral units or components and their connectivity in a wired or wireless environment, PC and computer terminology, computing technologies, PC operating systems and applications, is required; Working knowledge of and experience with Microsoft Operating Systems and Microsoft Office products is preferred; Prior experience in a direct customer service role via the telephone is preferred; Industry certifications are a plus. Our Comprehensive Employee Benefits Include: An array of retirement plan options, each with a generous employer contribution. Affordable health insurance options, including dental, vision and prescription coverage that begin on day one. Paid vacation and sick leave, including short and long-term disability and paid parental leave. Get the most out of the Public Service Loan Forgiveness program. And much more! #J-18808-Ljbffr ISACA