University Enrollment Operations Coordinator

University Enrollment Operations Coordinator

About Clark University:

Founded in 1887 Clark was one of the first all-graduate institutions in the United States. Today the University is a highly-ranked student-centered institution educating approximately 2350 undergraduate and 1150 graduate students to be imaginative and contributing citizens of the world and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. This commitment to scholarship and inquiry reflects the Universitys commitment to challenge convention and change our world and to address issues of critical importance to society. It is also reflected by Clarks many national and international distinctions including innovation community engagement and impact as a top green campus and for having a distinguished geography and international development program. Clark has also been included in the groundbreaking Colleges that Change Lives guide since it was first published in 1996.

Clark is located in Worcester Massachusetts a dynamic diverse city on the rise. The second largest city in New England Worcester is home to 11 institutions of higher learning and is increasingly recognized for its growing healthcare and biotechnology communities its thriving cultural scene and as a vibrant food hub.

Job Description:

The University Enrollment Operations Coordinator will support admissions operations for both the undergraduate and graduate admissions offices of Clark University. This position will ensure the efficient processing of applications and enrollment workflows by assisting in the management of our CRM systems ensuring accuracy of records managing application related communications uploading prospective student lists and supporting data integrations. This position focuses on maintaining operational integrity optimizing processes and supporting communication with prospective students through timely and organized handling of application materials. With strong attention to details and systems management the Operations Coordinator helps ensure a seamless admissions experience from prospect to enrolling student.

System and Data Support

• Assist in the management of two instances of the Slate CRM.
• Import prospective student lists
• Execute regular data auding queries
• Monitor data integrations
• Build and maintain queries
• Create and maintain inquiry forms
• Assist with rule and workflow maintenance
• Create new user accounts
• Build call lists for outreach

Application Processing & Auditing

• Ensure timely processing of applications and supporting materials
• Assist with annual application updates and cycle prep processes
• Manage communication with applications regarding incomplete files

Communication & Support

• Assist in the management of department inboxes including routing emails to admissions counselors
• Respond to general admissions inquiries in a timely manner
• Coordinate mailings to prospective students and/or schools

University Enrollment Team

• Participate in all on-campus open house events including helping with set up registration session check-in etc.
• Provide additional support to admissions team as needed

Requirements:

Required Qualifications

• Bachelors Degree.
• 5-6 years professional experience with admissions operations or related professional experience
• Strong writing skills.
• Strong organization skills and attention to detail
• Strong ability to multitask
• Proficiency with Microsoft Office Suite including Word Excel Outlook and PowerPoint.
• Willingness and desire to learn new skills to enhance team performance.
• Proven time management skills and team-oriented attitude.
• Ability to exercise discretion and maintain confidentiality.
• Ability to work independently and collaboratively with a diverse group of constituents.

Preferred Qualifications

• Experience in higher education or a similarly complex organization.
• Proficiency using the Slate CRM.

Working Conditions and Physical Requirements

• Work in-person in a standard office environment.

Additional Information:

Expected Hiring Range: $19.13 to $26.32 per hour

Pay Transparency Disclosure:
The compensation for this position will be determined based on factors that include available budget internal equity and the selected candidates qualifications experience education and other job-related credentials. This range represents Clark Universitys good-faith estimate of the expected hiring range at the time of posting consistent with Clarks compensation philosophy and internal alignment.

At Clark University we believe that diversity of experiences perspectives and backgrounds leads to a more innovative and productive work environment. We welcome and encourage individuals of all backgrounds to join our team and contribute their unique ideas to help us achieve our goals.

Clark University offers a generous benefit package for full and if applicable part-time employees that include; paid time off generous retirement plan group health and dental insurance life insurance and tuition along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.

To review the Clark University Police Department Annual Security and Fire Safety Report visit here.

Application Instructions:

To be considered for this position you must submit your credentials online. Create a Clark University Careers Account by clicking on the APPLY NOW button below. You will be able to upload the following documents which are required for consideration:

• Resume
• Cover letter

See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

Already have a Clark University Careers Account Login to your account to add documents or update your account.

Review of applications will begin immediately and continue until the position is filled. Salary will be commensurate with skills and experience.

Applicants must be currently authorized to work in the United States for any employer.

Clark University participates in E-Verify to confirm employment eligibility in the United States.

A successful background check is required upon acceptance.

Required Experience:

IC