Patient Access Specialist I Patient Access | Full Time | Day Shift

Patient Account Manager

Manages and maintains accurate patient account information, ensuring insurance details are verified and records are up to date. Assists patients with billing inquiries, resolves discrepancies, and processes payments promptly. Coordinates with healthcare providers and insurance companies to facilitate correct billing and reimbursement. Reviews and audits accounts to identify errors, communicates effectively with patients about outstanding balances, and upholds confidentiality and compliance with healthcare regulations. Supports the billing department through report generation and account tracking is also a key responsibility.

Key Responsibilities

Maintains accurate patient account information, including insurance verification and updates
Assists patients with billing inquiries and resolves discrepancies in a timely manner
Processes payments and collaborates with providers and insurers to ensure accurate billing and reimbursement
Reviews and audits accounts to identify and correct errors
Communicates with patients regarding outstanding balances and available payment options
Ensures confidentiality and compliance with healthcare regulations and organizational policies

Minimum Requirements

High school diploma or equivalent required; college degree or related coursework preferred
2+ years of experience in patient account management, medical billing, or revenue cycle operations
Knowledge of insurance verification and billing processes
Experience resolving patient billing inquiries and discrepancies
Strong organizational, communication, and customer service skills
Familiarity with healthcare regulations and confidentiality standards