Quality Control Lead, Detainee Transport Operations

POSITION INFORMATION: BASIC DETAILS

Location : Texas – Statewide (Remote w/Travel)

Full-Time/Part-Time : Full-time

FLSA Status : Exempt/Salaried

Travel Requirement: Yes – 50%

Teleworking : Yes

Pay : $115,000-$120,000

*Final offer determination is based on a combination of factors, including candidate educational background, years of relevant experience, and specific labor category (LCAT) mapping requirements.

POSITION SUMMARY INFORMATION: DUTIES AND REQUIREMENTS

Position Overview : In this role, you will establish, monitor, and enforce compliance standards for secure detainee transport operations across Texas, with limited operations extending into New Mexico and Oklahoma. This role is responsible for auditing field operations, fleet maintenance records, and security protocols to guarantee full alignment with federal regulations and contractual requirements. Working closely with management and government auditors, you will conduct regular site inspections, analyze operational performance, and implement corrective action plans. Your leadership will ensure high standards of safety, operational integrity, and contractual compliance throughout the tri-state operational footprint.

Responsibilities :

• Conduct routine and unannounced quality control audits of transport routes, vehicle fleets, holding facilities, and field personnel.
• Monitor strict adherence to federal detainee transport standards, ICE/PBNDS requirements, Department of Transportation (DOT) motor carrier regulations, and state security mandates.
• Audit fleet maintenance logs, vehicle safety inspection checklists, driver logbooks, and equipment standards to ensure 100% operational readiness and safety.
• Identify operational deficiencies, investigate non-compliance incidents, and develop, track, and implement effective Corrective Action Plans (CAPs) to prevent recurrence.
• Review and refine operational SOPs, detainee custody protocols, and security guard procedures to ensure consistent quality and risk mitigation across all regions.
• Generate comprehensive monthly quality reports, audit findings summaries, and compliance performance metrics for leadership and government contracting officers.
• Collaborate with operational supervisors to train personnel on compliance standards, security protocols, and continuous quality improvement methodologies.
• Serve as the lead point of contact during official government compliance reviews, inspections, and external quality audits

Qualifications :

• Minimum of 3–5 years of experience in quality control, quality assurance, or compliance auditing within secure transport, law enforcement, corrections, or similar government contracting environments.
• Preferred associate’s or bachelor’s degree in Quality Management, Criminal Justice, Business Administration, or a related field (or equivalent combination of training and quality assurance experience).
• Deep understanding of federal government contracting compliance, detainee transport standards, PBNDS standards, and DOT fleet safety regulations.
• Demonstrated ability to create compliance checklists, perform root cause analysis, write technical audit reports, and manage corrective action tracking systems.
• Must be able to pass a rigorous federal background investigation and obtain/maintain required security clearance.
• Must possess a valid driver's license with a clean driving record and be willing to travel up to 50% across Texas, New Mexico, and Oklahoma for field audits.
• Exceptional attention to detail, strong analytical capabilities, and professional written/verbal communication skills to interface effectively with federal stakeholders.
• Must be able to provide proof of citizenship or legal US work authorization.
• If prior active-duty military, must provide copies of DD214(s) showing discharge condition.
• Must consent to fingerprinting.
• Must be able to read, write, speak, and understand English proficiently.
• Must be at least 18 years of age.
• Ability to pass a preemployment medical assessment and drug screening.

Work Environment:

Employees may be exposed to extreme cold or hot weather conditions, fumes, or airborne particles, toxic or caustic chemicals, and loud noise.

Physical Requirements:

Employees may be required to remain in a stationary position, stand, push, pull, climb, kneel, crawl, balance, squat, bend, and reach. Employees may be also required to use gear to move items around, including, but not limited to, carts and dollies. Employees may also be occasionally required to lift and/or move up to 49 pounds.

GardaWorld Federal Services is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.