Principal Program Manager

Job TitleAssociate Director within IT Asset Management and ServiceNow Platform DeliveryJob DescriptionAre you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.Pay and Benefits:Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationPension / Retirement benefitsPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).The Impact you will have in this role:As an Associate Director within IT Asset Management and ServiceNow Platform Delivery, you will lead enterprise-wide ITAM and ServiceNow transformation programs, driving efforts that include modernization, governance, data quality, and stakeholder enablement efforts across ITAM, CMDB, lifecycle management, and ServiceNow.This role is accountable for end-to-end program delivery, overseeing large, cross-functional initiatives that integrate ITAM, CMDB, ITSM, and asset lifecycle processes—ensuring alignment to regulatory, operational, and strategic objectives.Your Primary Responsibilities:Lead large-scale ITAM and ServiceNow programsOwn program roadmap, milestones, budgets, and outcomesDrive execution across agile and hybrid models, following Scrum or Kanban methodologies.Oversee CMDB, CSDM, ITAM integration or enablement work effortsEnsure alignment to enterprise data models and governanceSupport key ITAM initiatives and capability operationalization projectsDrive ITAM and LCM governance and improvement effortsDrive new CSDM capabilities and taxonomy improvements across stakeholder groupsIntegrate CMDB with external systems as needed in project support effortsManage projects and Professional Services engagements to improve CMDB data qualityDefine Critical Data Elements, ownership, and recertification workflowsManage internal stakeholder projects or work efforts requiring ITAM, CMDB or ServiceNow supportInterface with senior leadership, architecture, Service OwnersDeliver executive reporting and metricsDrive automation and workflow improvementsReduce manual processes and increase scalabilityDefine standards, KPIs, and operating models to ensure operational support for new capabilitiesQualifications:Minimum of 8 years of related experienceBachelor's degree preferred or equivalent experienceTalents Needed for Success:8+ years ITAM / CMDB / ServiceNow experienceProven enterprise program deliveryExperience in regulated environmentsStrong knowledge of ServiceNow (CMDB, ITAM, ITSM)Experience with CSDM and lifecycle managementPreferred: ServiceNow, ITIL, PMP certificationsAbility to drive on-time program and project delivery and stakeholder managementUnderstanding of CMDB accuracy and critical data element enhancementsAbility to drive audit-ready lifecycle controls and dashboardingUnderstanding of ITAM automated governance and controlsGreat communication and organizational skillsThe salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.