Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Life insurance
• License reimbursement
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2017, and we’ve grown into a dedicated team of five. I started my career with State Farm right out of college, and after graduating from the University of Georgia with a degree in Marketing, I knew this was the industry where I wanted to build my future. My husband also works for State Farm, and together with our daughter and two dogs, we’ve made this work both a family passion and a long-term commitment.

I offer 15 days of PTO, group life coverage, health insurance for employees, and full licensing reimbursement. In the office, I focus on building a team that enjoys a true work hard/play hard environment. I value strong work ethic, confidence when talking to people, and a healthy sense of competition. We’re a diverse, supportive group that aims high and celebrates big when we hit our goals. 

If you’re driven, team-oriented, and ready to grow, you’ll feel right at home here.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Emily Beck - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.