3D Field Support Engineer
$30 per hourTemporary
Kforce has a client that is seeking a 3D Field Support Engineer in Alpharetta, GA. Summary: The 3D Field Support Engineer provides technical support, installation, maintenance, and troubleshooting services for advanced 3D printing solutions within customer environments. This role requires up to 75% travel across the US, works directly with end users to ensure optimal system performance, resolve complex technical issues, and deliver a high-quality customer experience. The Engineer serves as a trusted technical advisor and may lead technical activities during customer deployments and service engagements. Key Responsibilities:
- Install, configure, maintain, and repair 3D printing equipment and related systems at customer sites
- Diagnose and resolve hardware, software, mechanical, and network-related issues
- Perform preventive maintenance and system health checks to maximize equipment uptime
- Provide technical support and training to customers on system operation and best practices
- Collaborate with project managers, technical specialists, and customer stakeholders during implementations and upgrades
- Document service activities, troubleshooting steps, and resolution details
- Support customer escalations and drive issues through to successful resolution
- Participate in deployment activities, testing, and acceptance processes for new installations
- Maintain strong customer relationships through proactive communication and professional service delivery
- Associate's or Bachelor's degree in Engineering, Electronics, Mechanical Engineering, Mechatronics, or a related technical discipline; Equivalent experience may be considered
- 2+ years of Field Service Engineer, Technical Support Engineer, or related customer-facing technical support experience
- Experience troubleshooting electromechanical equipment, industrial systems, or advanced technology products
- Strong diagnostic and problem-solving skills with the ability to analyze and resolve complex technical issues
- Excellent verbal and written communication skills
- Ability to work independently in customer environments and manage multiple priorities
- Willingness to travel to customer sites as required
- Experience supporting industrial, manufacturing, additive manufacturing, or 3D printing technologies
- Knowledge of mechanical systems, electronics, networking, and software troubleshooting
- Experience working in a customer-facing service delivery environment
- Familiarity with technical documentation, service procedures, and maintenance practices
- Field Service Engineering
- 3D Printing Technologies
- Equipment Installation & Maintenance
- Technical Troubleshooting
- Customer Support & Relationship Management
- Preventive Maintenance
- Hardware & Software Diagnostics
- Technical Documentation
- Problem Resolution
- Cross-Functional Collaboration
Vacancy posted 1 day ago
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