Bilingual Clerk - Patient Education

Job Description

Job Description

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 7719

Bilingual Clerk - Patient Education (Job Overview)

Schedule: Monday-Friday (8AM-4:30PM Or 8:30AM-5PM)

Are you ready to make a real difference in the lives of others? At Legacy Community Health, we believe every role contributes to our mission of improving the health and well-being of our community, and as a Bilingual Clerk in our Patient Education team, you'll be at the heart of it all. This isn't just a job—it's a calling to create meaningful change.

In this role, you'll be a vital part of our Care Management and Patient Education efforts, ensuring patients have access to resources and services that empower them to lead healthier lives. From coordinating appointments to connecting individuals with essential health education programs, your work will directly impact the lives of those we serve.

• Role Highlights: Be the first touchpoint for patients seeking health education and support, offering compassion and guidance.
• Collaborative Environment: Work alongside a team that celebrates diversity and fosters inclusivity.
• Impactful Work: Help patients access services like walk-in testing, PrEP, RD support, and clinic appointments.
• Personal Growth: Thrive in a supportive workplace with opportunities for professional development and mentorship.
• Mission-Driven Purpose: Join an organization where your contributions directly support community health and equity.

Key Responsibilities

• Manage Patient Education request lists by contacting requesters, scheduling appointments, and documenting outcomes daily.
• Complete internal referral orders for Patient Education services, including patient outreach and appointment scheduling according to guidelines.
• Facilitate seamless virtual care experiences by sending credentials to patients for Telehealth visits.
• Collect, scan, and enter patient documentation and Intake Forms into databases and the LEGACY EMR system.
• Perform outreach via outgoing calls, including follow-ups on no-show appointments and appointment reminders.
• Maintain an updated Outlook calendar and Inbox to ensure efficient communication and scheduling.
• Participate in Care Management and Patient Education team meetings to stay aligned with team goals.
• Use critical thinking skills to solve challenges and support efficient task completion.
• Ensure compliance with HIPAA and Legacy's cultural diversity policies to protect patient information and foster inclusivity.
• Utilize effective oral and written communication skills that reflect Legacy’s mission and values.
• Adhere to Legacy’s policies, procedures, and quality assurance guidelines to maintain high standards of care and safety.
• Assist with other administrative tasks as needed to support the team’s objectives.

Minimum Qualifications

• High School Diploma or equivalent.
• One (1) year of customer service experience, preferably in healthcare.
• Pleasant, professional, and articulate telephone voice.
• Ability to multi-task and handle many incoming calls or patients at once.
• Efficient and accurate data entry skills.
• Proficiency in basic computer skills (e.g., Microsoft Office, Outlook).
• Bilingual English/Spanish highly preferred.

About Legacy Community Health As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

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