W.I.C. Manager

Job Description

Job Description

Job Title: W.I.C. Manager

Department: Public Health

Salary: $5,635.92 - $7,338.87 per month, depending on experience
General Summary
This person serves as Program Manager for the Women, Infants and Children (WIC) Supplementation Nutrition Program. This position ensures state and federal requirements are met, staff are properly trained and provide high quality customer service, and clients receive benefits as appropriate. This is a highly regulated program, so accurate documentation, understanding of policies and procedures, and a high level of organization is required. Provide mentorship and supervision to WIC Program team.

This position will also serve as the program dietitian, providing dietary counseling to high-risk clients, which include children birth to 5 years old, pregnant and post-partum women. 

Essential Duties and Responsibilities
The following may not be all inclusive and other duties may be assigned.

• Plans, implements and evaluates WIC program activities in cooperation with the Public Health Director.
• Participates in coordination of the WIC Program with other County Health Department programs and services in adherence to state and federal guidelines. This includes in-service education for staff, ensuring required screenings for clients, and subsequent referrals to additional services as needed.
• Plans, assigns, reviews and coordinates the work of all WIC staff; trains staff; provides technical assistance; evaluates and monitors performance of WIC staff, responsible for quality assurance in the WIC Program.
• Understands caseload management principles and strategies for maintaining WIC participant caseload at targeted levels.  Ensures program outreach to potential participants is performed and documented.
• Uses technology to monitor local agency operations; Uses state-provided database for program data entry and retrieval; interprets reports; Completes Coordinator specific program reports and tasks.
• Assures that quality nutrition education is offered to all WIC participants, utilizing participant centered services.
• Ensures the annual nutrition education plan is completed and submitted to Oregon Health Authority.
• Schedules clinic activities; both local and satellite.
• Assures agency actively and effectively supports and promotes breastfeeding.
• Completes annual agency reviews or audits – state and local.
• Ensures program provides excellent customer service to WIC participants and community partners.
• Coordinates with Registered Dietitian to ensure delivery of dietary counseling is provided to high risk women, infants and children.
• Reviews and assesses the diet and health histories of clients and refers to Registered Dietitian as needed; educates clients on various health and nutrition issues; makes referrals to other community agencies and monitors client progress; maintains accurate records.
• Performs accurate health screening tests and measurements; such as, height, weight and blood sampling to measure hemoglobin level; evaluates and explains results to clients. Ensures WIC staff are able to perform these measurements accurately.
• Orders and maintains adequate inventory of office supplies, clinical supplies, forms, educational materials, and other materials.
• Coordinates with Assistant Director and Director to ensure an efficient and accurate program budget.
• Maintains skills as WIC certifier ensure knowledge, provide technical assistance to WIC staff, and provide backup coverage as needed.
• Provides dietary counseling, specific to training and background in nutrition, to high-risk women, infants and children.
• Reviews and assesses the diet and health histories of clients and develops plans for diet improvement; educates clients on various health and nutrition issues; makes referrals to other community agencies and monitors client progress; maintains accurate records.
• Coordinate with clinics when prescription formulas or other dietary needs are identified that affect WIC food package benefits. Complete required documentation within appropriate timeline.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Bachelor’s Degree in foods/nutrition or other health related field or at least 2 years of job-related experience in nutrition field. At least 2 years of management experience.  

Certificates, Licenses, Registrations
Oregon Driver's License
Certification as a Registered Dietitian through the Academy of Nutrition and Dietetics and/or Licensed in the State of Oregon as a Registered Dietitian.

Other Skills and Abilities
Multitasking is essential and excellent computer skills required.

Training Period
Over 3 months up to and including 6 months (excluding the orientation time required of a fully qualified worker to become accustomed to the special conditions of any new job).

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills
To perform this job successfully, an individual should have knowledge of Excel Spreadsheet software and Word Processing software.

Other Qualifications
Good customer service

Experience with multi-line phone system

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.  The employee is frequently required to sit.  The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud (Families with young children)

Supervisory Responsibilities
Manages total of four employees in the Public Health department

Work Schedule
The normal work schedule is 40 hours per week; exact schedules are assigned by management. It is the attendance standards of the employer that all employees be present and on time each shift they are scheduled to work.  Full or partial absence during any scheduled shift, arriving late, or leaving early, for whatever reason, may result in disciplinary action up to and including termination of employment.  "The Public Health Employee may be required to stay at or return to work during public health incidents and/or emergencies to perform duties specific to his/her position, or to perform other duties as requested in an assigned response position.  This may require working a non-traditional work schedule or working outside normal assigned duties during the incident and/or emergency." Union employee’s working a non-traditional work schedule will be compensated according to contract. Time off may be approved if allowed by applicable policies covering illness, injury, or other personal emergency.

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