Systems Analyst (Enterprise Application Services Specialist II) (Knoxville)

Systems Analyst (Enterprise Application Services Specialist II)

Cookeville, TN, United States

Job Description

Description of Job Duty:

The overall purpose of this job is to provide support for Tennessee Tech University's administrative enterprise systems, including Ellucian Banner, Oracle Fusion, and other third-party applications as assigned. The role primarily focuses on application configuration management, application development, end-user technical support, analytics, ad-hoc reporting, and driving projects that enhance mission-critical systems. Additionally, this position serves as the technical support lead for designated administrative units, ensuring efficient and effective system operation.

Tennessee Tech is an Equal Opportunity/Affirmative Action employer.

Responsibilities

Essential Functions:

Perform application configuration management, application development, and technical support for Ellucian Banner, Oracle Fusion, and third-party systems as assigned. Analyze business processes and make relevant recommendations for improvement. Build reports, forms, analytic dashboards, and automation to streamline business processes, improving efficiency and data accessibility. Analyze user-reported problems and issues and provide resolutions or develop solutions as needed. Act as the liaison between functional users and vendors to resolve technical issues when internal solutions are not available. Develop and support unit testing, ensuring the integrity of the systems. Provide timely status reports to functional users and management regarding project progress. Participate in planning sessions for implementing system upgrades or adding new features.

Physical Demands:

Those typical of an office environment.

Work Hours:

Typical hours are 8:00am-4:30pm Monday through Friday. Additional hours as needed.

Special Instructions:

Applicants are required to electronically upload a cover letter, resume, copy of transcripts (official transcripts may be required upon hire), and complete contact information for three professional references. References will be contacted at a later date. Submission of materials is the applicant's responsibility. Applications without all required materials are incomplete and will not be considered.

Salary:

Level P2, Grade 12.

Benefits Information:

The University offers a competitive benefits package. Benefits include the accumulation of two vacation days per month, one sick leave day per month, and thirteen University holidays. Other benefits include medical and life insurance (shared cost with the university), retirement, optional 401k, and educational benefits.

Qualifications

Minimum Qualifications:

Bachelor's degree from an accredited institution in Computer Science, Information Systems, Management Information Systems, Business Administration, Data Science or similar fields. At least one year of recent technical support experience, particularly in an end-user support role.

Preferred Qualifications:

Experience in a higher education environment is preferred.

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