Automotive Service Advisor / Writer | Up to $140k & Weekends Off 2026 | Knoxville

Automotive Service Advisor / Writer

Christian Brothers Automotive

Benefits:

Earn up to $140k Annually

Closed Every Weekend To Spend Time With Family & Friends

Paid Vacation & Paid Holidays

Employer Paid Healthcare Benefits

Matching Retirement Plans

Local Owner - Onsite Daily

On-Going Training & Career Advancement

Chaplain Care Support Available

Employee Appreciation Events

Future Franchise Leadership Academy (FFLA) - Path to Shop Ownership Available

Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards

Continuous Training Available Through The CBA Flywheel Learning System

Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar

Text or call Cory anytime View phone number on click.appcast.io or stop by to learn more and schedule an interview!

Job Description

Location: 10406 Kingston Pike, Knoxville, TN 37922

Job Overview: As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.

Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Greet every customer that enters our facility with hospitality and respect
• Present the best solution to properly repair our customer's vehicle in a way that is easy for them to understand
• Manage the store's workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the customer
• Directs, coordinates, and participates in performing customer service activities
• Shuttle customers as needed
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.

Qualifications

Qualifications:

• Current driver's license
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in Automotive Customer Service and Service sales
• Associates degree preferred

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday Friday, 7am 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 250+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

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Job Location

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