Collections Specialist (in office)
$22.16 - $29.56 per hourFirst American Group
Collections Specialist
Performs a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication. Provides customer service regarding collections issues and resolves client discrepancies. This is an in office position located at 110 E 42nd St, 10th Floor, New York, NY
What You'll Do
- Contact customers via phone and email to collect outstanding balances
- Secure payment commitments and follow up to ensure timely payment
- Manage and resolve billing disputes
- Escalate high-risk or delinquent accounts as needed
- Track and follow up on payment promises
- Use dashboards and reports to prioritize accounts
- Collaborate with internal teams to effectively manage customer accounts
What You'll Bring
- 2+ years of collections, AR, or customer account management experience
- Strong communication and negotiation skills
- Ability to manage a high-volume workload
- Detail-oriented with strong follow-up discipline
- Experience with Excel and Oracle a plus
- High School diploma or equivalent
Pay Range: $22.16 - $29.56 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
By choice, we don't simply accept individuality we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First AmericanVacancy posted 2 days ago
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