Collections Specialist I

This position is responsible for contacting customers and arranging receipts of purchase orders, collecting overdue accounts, and negotiating payment options as needed. Essential Duties and Responsibilities Contact customers by phone, email, and mail to collect past‑due payments. Research payment status via multiple third‑party technology systems. Negotiate and establish realistic payment plans with customers. Update account information accurately in internal systems. Maintain detailed records of all communication with clients in accordance with company policies and Fair Debt Collection Practices Act (FDCPA) guidelines. Escalate complex or delinquent accounts to senior leadership as needed. Cross‑collaborate with multiple departments (Sales, Operations, Billing) to resolve issues and delinquencies. Requirements Bachelor’s Degree from a four‑year college or university preferred, or equivalent work experience. At least 5 years of experience with large customer interface preferred. Experience in a construction environment preferred. Excellent communication, negotiation, and interpersonal skills. Strong problem‑solving and analytical abilities. Ability to work independently and meet deadlines in a fast‑paced environment. Proficient in Microsoft Office Suite. Advanced Excel skills necessary. A positive and professional demeanor. Work Environment / Physical Requirements The work environment is a moderate noise level office setting with computers, printers, and light traffic. It involves frequent sitting, walking, standing, occasional climbing, stooping, kneeling, crouching, and balancing, with frequent use of eye, hand, and finger coordination to operate office machinery. The employee must occasionally lift or move up to 20 pounds, read and understand written instructions, and communicate orally and through automated devices such as a telephone. #J-18808-Ljbffr