Collections Specialist

Job Summary: Under general direction of the Team Lead for the region, the Credit & Collections AR Specialist calls for overall maintenance, collection and follow-up of accounts receivable records. Responsibilities include: Under the direction of the Team Lead, monitors Accounts Receivable aging through ARM (Accounts Receivable Management System) for past due accounts. Contacts past due customers via phone and email daily. Resolves Billing and Customer Credit issues. Negotiates payment plans as needed with the appropriate approvals. Maintains customer profiles and ensures accurate information received from sales team and forwarded to the setup Teams to record into the designated ERP. Obtains and emails requested Invoices, POD’s and customer Credit Memo(s). Research and processes customer claims of invoice payment. Research returns payment items such as NSF and declines. Answers AR phone/email inquiries and follows up. Under the direction of the Team Lead provides guidance, as required, to the cash applications team for proper application of customer payment(s). Follows procedures for collection, notification and resolution of their assigned Accounts Receivable portfolio. Assists with special projects as required. Provide weekly reporting to the Team Lead and the Sr. Director as needed. Processes online payments as needed. Perform other job-related duties as assigned. Minimum Qualifications Associate’s degree in accounting or comparable work experience. Professional, Courteous and clear with internal and external customers. 2 years of experience in accounts receivable, preferably in the food industry. Canopy/Aspen ERP or similar systems experience preferred. Must possess intermediate to proficient excel skills. Organized and detailed. Ability to multitask and be flexible. Ability to meet deadlines, prioritize and manage workload. Ability to problem solve and negotiate as needed. #J-18808-Ljbffr