Credentialing and Medical Staff Services Specialist

Introduction Are you a detail-driven healthcare professional with a passion for accuracy, compliance, and supporting high-quality medical care? Bring your expertise to a vital role that enures safe, reliable, and well-coordinated credentialing and medical staff operations for Connecticut's public behavioral health system. The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS) is seeking a Health Program Associateto serve as the Credentialing and Medical Staff Services Specialist within the Connecticut Valley Hospital (CVH) system. In this specialized administrative role, you will manage, monitor, and maintain credentialing and privileging functions for practitioners across the hospital, ensuring compliance with regulatory standards and supporting the safe devlivery of clinical care. This position is essential in maintaining operational integrity, strenthening medical staff governance, and supporting a high-performing clinical workforce. HIGHLIGHTSFACILITY: Connecticut Valley Hospital (CVH)LOCATION: Middletown, CTSCHEDULE: Full-time (40 hours per week), Monday - Friday, 8:00 AM - 4:30 PM (First Shift)POSITION NUMBER: 87992WHAT WE CAN OFFER YOU Comprehensive benefits - visit the State Employee Benefits Overview page to learn more Opportunities for leadership development, professional growth, and continued learning A supportive environment that values collaboration, compassion, and work/life balance IN THIS ROLE, YOU WILLPlan, coordinate, and oversee the hospital‑wide credentialing and privileging programManage timely credentialing actions, committee reviews, and regulatory complianceCoordinate verification and reporting with state licensing boards, NPDB, educational institutions, and credential verification organizationsWork collaboratively across clinical and administrative departments to ensure continuous monitoring and compliance with Joint Commission and medical staff standardsServe as the primary liaison among medical staff leadership, licensing boards, accrediting bodies, and external partnersPrepare credentialing, privileging, and performance‑monitoring reports for hospital leadershipDevelop and maintain standardized workflows, policies, timelines, and quality measures supporting efficient and compliant operationsProvide subject matter expertise, technical guidance, and high‑level administrative support to CVH leadershipPerform complex administrative duties to support medical staff governance and hospital operationsABOUT US DMHAS is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve. Established in 1868, CVH serves as the State's premier public hospital for mental health treatment. As the largest facility within DMHAS, it features 17 inpatient units across Middletown and Hartford campuses, encompassing general psychiatry and addiction services. CVH offers comprehensive inpatient and outpatient psychiatric care, substance abuse treatment, and specialized services for pregnant women and individuals with dual diagnoses. Specialties include geriatric and special services, an integrated mental health network for older adults, and young adult services. Additionally, CVH houses the Traumatic Brain Injury (TBI) program, addressing survivors' needs through community reintegration, independent living skills development, vocational and educational training, psychiatric assessments, speech and physical rehabilitation, and individual and family counseling.PLEASE NOTEA comprehensive medical examination, including a drug screening, will be required of all applicants upon a conditional offer of employment.All state employees must adhere to Connecticut's Policy for a Drug Free Workplace. Selection PlanFOR ASSISTANCE IN APPLYING: Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Toolkit for additional support throughout the recruitment process. BEFORE YOU APPLY: Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting. Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing View email address on click.appcast.io. Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.AFTER YOU APPLY: Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly.For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression! Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks. The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at .This employer may participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm work authorization.QUESTIONS? WE’RE HERE TO HELP: Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Alyssa Hovanec at View email address on click.appcast.io Join the State of Connecticut and take your next career step with confidence!PURPOSE OF JOB CLASS (NATURE OF WORK) In a state health program or project this class is accountable for performing high level work in the implementation and coordination of the non-clinical aspects of health care programs or projects. EXAMPLES OF DUTIESThe specific duties and responsibilities of this generic class vary widely depending on the nature of the program and the current stage in its life cycle. Typical examples of duties include the following:Serves as regional coordinator for a statewide health program or project with responsibility for developing and maintaining appropriate programs, projects and liaisons in their assigned regions;Participates in planning, organization and implementation of a statewide health program by having responsibility for major components of program such as staffing, work assignment and distribution decisions;Initiates and oversees public relations efforts;Establishes and maintains relationships involved in program within agency and with other state, community or public agencies;Assists division head in expediting program; Prepares comprehensive reports on planning and progress of program;Develops objectives so program functions within cost estimates;Analyzes, evaluates and interprets data;Advises and participates in formulation of task forces within or outside agency and coordinates activities so program is successfully accomplished;Works with federal, state and community agencies on new, proposed or revised programs to clarify or develop objectives, determine method of integrating programs in agency operations and establish cost estimates;Provides technical assistance to community agencies; Assists in drafting of legislation and regulations;Gathers fiscal and programmatic data on programs and participates in planning budget and programmatic aspects of program;May also be assigned to conduct health planning, program monitoring and grants management for particular programs;May be involved in approval of grants or projects;May speak publicly about program issues and develop information for public distribution;Performs related duties as required.KNOWLEDGE, SKILL AND ABILITYConsiderable knowledge of purposes, plans, objectives and programs of public health agencies including changing patterns of preventive medicine and environmental health;relationships between risk factors and evidence of health problems;changing aspects of social-medical philosophies;Knowledge of research and evaluation design methodologies;state and community organizations and programs involved in field of public health and medical care;Considerable interpersonal skills;oral and written communication skills;Considerable ability to plan, organize and direct a complex technical program;Ability to analyze, evaluate and interpret data;lead and train staff.MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE Seven (7) years of professional experience in a health organization. MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCEOne (1) year of the General Experience must have been in health care program administration, a health systems agency or other health care organization in at least one of the following areas:grant writing or monitoring;formal program planning, development, management or evaluation;program consultation;public relations activities.For state employees this experience is interpreted at the level of a Health Program Assistant 2.NOTE: A health care organization is defined as a large multi-dimensional agency with responsibility for developing health programs.MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWEDCollege training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.A Master's degree in health education, hospital administration, public administration, public health or other closely related field may be substituted for one (1) additional year of the General Experience.For state employees one (1) year as a Health Program Assistant 2 may be substituted for the General and Special Experience.PREFERRED QUALIFICATIONSExperience managing medical staff credentialing and privileging in a hospital or healthcare setting.Experience supporting medical staff governance and credentialing committees.Experience developing and improving credentialing workflows, policies, monitoring tools, and compliance processes.Experience using organizational and project-management skills to manage multiple deadlines, expirable, and regulatory requirements simultaneously.Experience collaborating and communicating with physicians, executive leadership, and multiple stakeholders.Experience providing direct administrative support to Chief-suite (C-suite) executives, including preparing confidential correspondence and serving as a liaison between executives and internal and external stakeholders.Experience coordinating comprehensive travel and logistics for executives, including multi-location site visits and industry conferences.Experience managing multiple dynamic calendars, prioritizing meetings, and resolving scheduling conflicts in real time.Experience using advanced features of Microsoft applications, including creating pivot tables in Excel, designing polished presentations in PowerPoint, utilizing Outlook’s meeting and scheduling tools, and using cross-platform collaboration tools such as Teams and SharePoint.SPECIAL REQUIREMENTS Incumbents in this class may be required to travel. ConclusionAN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYERThe State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.ACKNOWLEDGEMENT As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility. Location Middletown, CT Date Opened

8/20/2026 12:00:00 AM

8/27/2026 11:59:00 PM