Lead Massage Therapist

Lead Massage Therapist

Do you strive to set yourself apart by your gracious service and impeccable style? Are you a skilled massage therapist with leadership abilities and a passion for spa and wellness experiences? If so, The Pfister is looking for a Lead Massage Therapist to join our Well Spa + Salon team and continue its iconic legacy. As the Well Spa Lead Massage Therapist at The Pfister Hotel, you will be responsible for delivering professional massage services, supervising massage therapist operations, and assisting Spa Management to ensure that all guest experiences are distinctively superior.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.

What you will be doing:

• Supervise daily massage therapist operations including schedules, staffing adjustments, and service rotation.
• Perform professional massage services including Swedish, deep tissue, hot stone, and other modalities according to spa protocol.
• Perform Manager-on-Duty (MOD) shifts, supporting spa front desk and operational processes.
• Maintain a minimum retail sales benchmark to support spa revenue goals.
• Assist with product inventory, requisitions, and ordering for massage therapy services.
• Monitor cleanliness and maintenance standards within massage treatment rooms and equipment.
• Research, recommend, and assist with the development of new services and products.
• Ensure customer satisfaction by resolving guest issues with professionalism and care.
• Lead training and mentoring sessions for new hires and existing massage therapists; provide monthly training schedule to Spa Director.
• Support Spa Management by maintaining employee records, attendance, and commendations.
• Assist with staff meetings, development sessions, and interdepartmental communication.
• Act as a liaison between massage staff and Spa Management, reporting issues, concerns, and opportunities for improvement.
• Communicate with other departments to coordinate spa operations, guest experiences, and interdepartmental relations.
• Perform other duties as assigned to support Spa Director and Spa Manager.

Position Requirements:

• Current state license or certification as a Massage Therapist required.
• Minimum 23 years of professional massage therapy experience, with at least 1 year in a leadership or training role preferred.
• Extensive knowledge of various massage modalities and their therapeutic benefits.
• Proven ability to lead, train, and mentor staff to achieve performance goals.
• Excellent communication and customer service skills.
• Ability to work collaboratively with spa departments and hotel leadership.
• Strong organizational skills with attention to detail in scheduling, reporting, and communication.
• Flexibility to work a schedule including evenings, weekends, and holidays.

What's in it for you?

• A free, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
• "Two for one" movie theater coupons at Marcus Theatres.
• Ability to grow your career and transfer from one property to another.
• Early wage access.
• Paid time off.
• Flexible scheduling.
• And more!

Job Type: Full-Time or Part-Time, Hourly + Commission (Leadership) Pay Rate: Commission based, plus $15/hour training pay About us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Pfister Hotel is an equal opportunity employer.

Primary Location: Wisconsin-Milwaukee-Pfister Hotel Work Locations: Pfister Hotel 424 East Wisconsin Avenue Milwaukee 53202