Technical Support Team Lead - Lead, Coach, Improve SLAs
Motorola Solutions
Motorola Solutions is seeking a Technical Support Team Lead to manage a high-performing technical support team in Allen, Texas. This role focuses on team leadership, operational excellence, and customer satisfaction, where you'll oversee resource management and case handling. The ideal candidate has a passion for developing people and ensuring high-quality service delivery. Benefits include medical coverage, a 401K plan, and generous PTO. Join us in our mission to create a safer world! #J-18808-Ljbffr Motorola Solutions
$65k - $75k
...Overview Our customer support ecosystem... ...deep technical knowledge across... ...product lines, our team plays an essential... ...Technical Support Team Lead, you will work... ...side‑by‑side coaching sessions to... ...consistently meet SLAs and KPIs.... ...service delivery improvements. Partner with...SuggestedRelocation$65k - $75k
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