Customer Care Representative (Bilingual English/French)

Customer Care Representative (Bilingual English/French)

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Life Sciences, one of Danaher's 15+ operating companies, our work saves livesand we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: ?time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.

It's all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we're just beginning. Working together, let's put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

The Customer Care Representative (Bilingual English/French) is responsible for responding to customer inquiries via phone, email, or chat in a professional and timely manner. Assist clients with order placement, product information, billing questions, and basic troubleshooting. Process returns, credits, and exchanges in accordance with company policies.

This position reports to the Customer Care Leader and is part of the Customer Care Team located in Indianapolis, IN and will be an on-site role.

In this role, you will have the opportunity to:

• Assist clients with order placement, product information, billing questions, and basic troubleshooting and process returns, credits, and exchanges in accordance with company policies
• Document customer interactions accurately in the CRM system, escalate complex issues to senior team members or supervisors as needed, and collaborate with team members to ensure consistent and high-quality service delivery
• Maintain up-to-date knowledge of products, services, and company procedures and provide support to US & Canada-based customers, ensuring clear and effective communication in both English and French

The essential requirements of the job include:

• High school diploma or GED with at least 1 year of customer service experience
• Fluency in both English and French (written and verbal) with strong communication skills and a customer-first attitude

It would be a plus if you also possess previous experience in:

• Associate's degree
• Call center or support environment experience
• Experience in Oracle, Outlook/Shared inbox

Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The hourly range for this role is $24.00 - $26.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.