Configuration Specialist, Senior

Who We Are:


Dedicated to making a difference in law enforcement agencies across the U.S., our mission is to transform policing by elevating officer performance with a preventative-based early intervention system. Driven by data science and powered by machine learning, our offering analyzes officer performance data in order to identify potentially problematic behavior. In partnership with the University of Chicago, we've developed the world's largest multi-jurisdictional officer performance database, and the only research-driven, evidence-based early intervention system available in policing today.

We're also the only provider of a fully integrated, cloud-based Software-as-a-Service (SaaS) platform that simplifies essential policing workflows. This platform is designed to be a single-source solution for all operational needs, driving extensive efficiency gains and providing best-in-class advanced analytics and insights.

Benchmark Analytics provides a comprehensive, all-in-one solution that is advancing police force management through state-of-the-art technology and market-leading data and analytics.

The Role:


In this critical customer-facing role, you will drive the configuration and optimization of our SaaS platform with both speed and precision, ensuring a data-driven approach to decision-making. As a key member of an Agile team, you will iteratively refine system configurations, quickly adapting to feedback and evolving customer needs. Leveraging a consultative approach, you will apply Agile principles, enterprise SaaS configuration techniques, and best-practice rollout strategies to ensure seamless implementation.

You will play a pivotal role in translating business requirements into practical, scalable solutions that enhance user experience. Passionate about understanding operational challenges, you are committed to delivering a software experience that exceeds customer expectations.

Our ideal candidate thrives in a fast-paced, collaborative environment, enjoys solving complex problems through data-backed strategies , and values transparency and adaptability. In addition to supporting our growing customer base, you will work closely with the Director of Configurationto enhance and refine our configuration processes for continuous improvement.

Responsibilities:

• Work within an Agile framework to iteratively configure and deploy SaaS solutions
• Engage in sprint planning, daily stand-ups, and retrospectives to ensure continuous improvement
• Rapidly translate customer needs into configurable solutions that align with best practice
• Partner with police and government agencies to understand their workflows and operational needs
• Analyze and model business processes using BPMN to document and optimize workflows
• Document and communicate configuration changes effectively across teams
• Own customer escalations and complex technical problem resolution
• Create user guides and training materials for configured solutions
• Participate in customer training sessions and knowledge transfer
• Collaborate with Product team on feature requirements
• Collaborate cross-functionally with project management, product, and support teams to refine implementation processes
• Maintain up-to-date documentation of configurations, system settings, and best practices
• Identify, analyze, and resolve configuration-related issues in an Agile, iterative manner
• Ensure compliance with security, data integrity, and regulatory requirements
• Provide technical leadership to configuration team members
• Drive continuous improvement initiatives across the configuration practice

Job Qualifications:

• Strong understanding of BPMN and ability to model business processes effectively
• Stong customer service orientation
• Excellent problem-solving skills and attention to detail
• Knowledgeable in data standardization, data mapping, and reporting
• Familiarity with Agile methodologies (Scrum, Kanban) and iterative implementation processes
• Experience working with government agencies or law enforcement (preferred)
• Independent - enjoys taking on new challenges and running with them
• Likes working in a collaborative, fast-paced environment
• Proficient in JIRA, Confluence, & BMPN
• Bachelor's degree preferred; Master's degree is a plus
• 5+ years of relevant technology/software implementation
• 3+ years in a SaaS environment, preferably with Enterprise customers
• Able to travel ~ 25% for customer meetings

The Ideal Candidate will also be:

• A strategic thinker who can balance immediate customer needs with long-term scalability
• Comfortable under pressure, with high-stakes deadlines in a fast-paced environment
• Skilled in leading customer meetings and presenting to executive stakeholders
• Able to translate complex technical concepts into business value propositions
• Comfortable with ambiguity and able to create structure in complex situations
• Passionate about the Benchmark Analytics mission, and improving outcomes in the public sector

What We Offer:

• A competitive salary and benefits package
• Unlimited paid time off (PTO)
• Medical, dental, and vision plan offerings along with 401(k)
• Employer-paid Short-Term Disability, Long-Term Disability, and Life Insurance
• Other Voluntary Benefits include additional Life Insurance, Spouse Life Insurance, and Accident Insurance.
• The satisfaction that comes with being part of a solution that has real impact in the world
• A diverse workforce and inclusive environment that embraces unique contributions and experiences
• An empowered culture that encourages creativity and professional growth

Estimated Annual Salary Range for this Role:

• $95k-$130k, based on experience and location

Additional Information:

• Benchmark Analytics is an Equal Opportunity Employer. We value diversity of all kinds in our effort to create a stellar workforce of committed and passionate team members
• Unfortunately, we are not able to sponsor employment visas at this time