Disaster Recovery Program Manager

General information Country USA State Ohio City Cincinnati Descriptions & requirements About the Role:The Disaster Recovery Program Manager will work with a cross functional team to help design and develop the Disaster Recovery and Resiliency Program. They will be involved in all areas from creation and design to implementation and measurement, including training and monitoring.What’s in it for you:Competitive base salary + performance bonusesAdvancement opportunities with aggressive and structured career pathsA culture of continuous education and technical training with reimbursements availableHybrid work environment with the ability to work remotely 40 hours per monthComprehensive benefits packageHealth, dental and vision coverage401(k) with company matchPerks including employee discounts, financial wellness planning, tuition reimbursement and moreCertified Great Place to Work and voted a 2019-2026 Computerworld Best Places to Work in ITWhat you’ll be doing:Responsible for the ownership, management, oversight and continuous improvement and maturity of the Disaster Recovery and Resiliency Program, including working with IT teams and key business continuity stakeholders to ensure critical recovery strategies are designed, tested and implementedOwn and maintain the enterprise Business Continuity Plan (BCP), reviewing and updating it at least annually with leadership review and signoffEffectively collaborate with senior business unit management in the definition, prioritization and support of key business recovery requirements and objectivesTranslate business operations recovery requirements into action-oriented plans, programs, data center infrastructures and recovery testing strategiesWork cross-functionally with senior leadership and teams across entities to define and implement business impact assessments, coordinate and lead business continuity and disaster recovery tabletop exercises, identify and prioritize remediation efforts and track completionPlan, schedule and facilitate regular tabletop exercises and simulations to validate recovery procedures and ensure organizational readinessPartner with entity and functional leads to implement and maintain disaster recovery plans and metrics to ensure the security and integrity of company technology and data while identifying program improvementsOwn remediation items identified in exercises and assessments, collaborating with partner teams to design new processes and policies that close gapsTrack any incoming roadmap and emergent events requiring changes to support levels through regular collaboration with various teams and product leadershipEstablish training with business and IT functional teams to test operational resilience of programsOutline and manage a distribution strategy to ensure the continuity and recovery action plans are correctly secured, distributed and available under all disaster scenariosDeliver 24/7 on-call support for any emergency that may necessitate the activation of all or part of the organization's continuity and recovery action strategiesDefine, prioritize and ensure proper documentation of sequencing, testing and validation of recovery plansEnsure BCP/DR framework remains modern and applicable to the organization’s everchanging company operations and risk profilesProvide continuous improvement, leadership and support to drive KPIs for resiliency and restorationWhat you need:Bachelor’s Degree in a related area or equivalent experience, plus 7+ years of experienceHigh level of expertise in developing and managing Business Continuity and Disaster Recovery Plans required, including Recovery Point Objective (RPO) and Response Time Objective (RTO)Familiarity with Business Continuity Management (BCM) platforms including Everbridge BCIC to support continuity planning, mass notifications and coordinated incident responseExperience working in hybrid cloud environments, particularly Microsoft Azure alongside on-premises infrastructureA strong understanding of how the full technology stack fits together—from infrastructure to databases to applications—to identify potential gaps in DR planningWorking knowledge of backup and recovery technologies such as Zerto and CohesityExpanded technical knowledge of transaction-based systems, supporting open systems and infrastructureExpanded knowledge of ITIL principles and structure for Incident, Problem and Change ManagementPractical experience supporting customer technology requirementsCapable of functioning simultaneously in project management, technical consulting and business consulting roles while applying strong judgement, prioritizing and managing expectations with various parties and interestsStrong presentation and communication skills, with the ability to clearly explain technical and complex topics to leaders at all levels, often in highly urgent situationsAbility to lead technical teams by addressing chronic issues affecting customersWhere you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.About UsTotal Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What’s your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.If you are unable to apply online due to a disability, contact recruiting at View email address on click.appcast.io