Quality Assurance Coordinator

Quality Assurance Coordinator

At Dungarvin, we are more than a provider of support services-we're a mission-driven team rooted in respect, response and choice. Since 1976, we've been dedicated to meeting people where they are - providing person-centered supports that allow individuals with intellectual/developmental disabilities and/or complex medical needs to live as independently as possible.

With services in 15 states, our team is united by a shared commitment to making a real difference. We encourage you to embrace this opportunity to impact someone's life!

Company Perks/Benefits:

• Starting Salary $21.00 per hour/ Full pay range $21.00 - $22.20
• Monday - Friday w/ Flexibility 40 hours per week.
• Medical, Vision and Dental Insurance for eligible employees
• Supplemental Insurance
• Flex Spending and HSA Accounts for eligible employees
• Pet Insurance
• Life Insurance for eligible employees
• 401 K plan with up to 3% employer match after one year of service
• PAID TIME OFF (PTO) for eligible employees
• PTO Donation
• Growth and Development Opportunities
• Employee Referral Program
• Employee Assistance Program
• National Brand Discounts
• Tapcheck- early pay access
• PAID training and orientation

Job Description

What You Get To Do:

The Quality Assurance Coordinator shall support healthcare compliance and quality assurance activities across the state by monitoring required healthcare documentation, maintaining recurring quality assurance and healthcare reports, identifying compliance risks and trends, and serving as a subject matter resource to program leadership on healthcare, documentation, and regulatory processes.

The role shall provide administrative, management, and programmatic support to ensure high-quality service delivery, including quality assurance initiatives, investigations, compliance monitoring, reporting, corrective-action planning, and organizational process improvement.

Compliance Support:

• Generate and distribute recurring reports to Program Directors and leadership.
• Maintain tracking systems, dashboards, and monitoring tools.
• Monitor timeliness and completion of healthcare, incident, and QA documentation.
• Monitor trends and identify potential areas of concern.
• Support internal audits and quality reviews.
• Help gather and maintain data related to NCO and state QA goals.
• Assist with survey preparation and follow-up.
• Help gather documentation during audits, investigations, and reviews.
• Participate in monthly QA reviews and related follow-up activities as needed.
• Assist with operational changes based on regulatory and/or policy changes.

Support to Program Directors:

• Serve as a point of contact for documentation questions.
• Ensure required documentation is archived appropriately
• Assist PDs in identifying and correcting documentation concerns before they become compliance issues.
• Track due dates for consents, assessments, HRC submissions, and other compliance related documents.
• Help troubleshooting Therap documentation issues.

Qualifications

What Makes You a Great Fit:

• A high school diploma or GED Certificate,
• 3 or more years of experience in healthcare, quality assurance, regulatory compliance, case management or IDD service delivery.
• A bachelor's degree is preferred.
• A qualified candidate must possess excellent decision-making, time-management, and verbal and written communication skills as well as the ability to work independently while managing multiple priorities.
• A qualified candidate must be able to interpret regulations, policy, and procedures and apply them consistently across settings

Dungarvin believes that diversity and inclusion make our organization stronger. Together, we're working to create a culture that supports our employees and the people we serve. We are an equal opportunity employer.