Scheduling & Operations Specialist

Job Description

Job Description

Location: Manhattan, NY
Schedule: Full-Time, 40+ Hours per Week (Fixed Schedule; Includes Weekends)
Work Setting: On-Site (Security Operations Center Environment)
Compensation: $24 - $27 per hour (Based on Experience)
Reports To: Manager, Scheduling & Operations

About the Role

The Scheduling & Operations Specialist serves as a core member of GLOBAL OPS’ Security Operations Center (SOC). This role is responsible for real-time workforce coordination, attendance monitoring, escalation handling, and operational continuity across multiple client locations.

This position is designed for highly organized, decisive professionals who thrive in fast-paced, real-time environments. The Specialist plays a critical role in stabilizing daily field operations, ensuring coverage reliability, and serving as a central coordination point between field teams and leadership.

This is an operational command-support role.

Core Responsibilities 1. Workforce Scheduling & Coordination

• Assign daily and weekly shifts based on availability, qualifications, and operational needs

• Maintain optimal staffing levels while managing overtime exposure

• Communicate schedule updates clearly and promptly

• Make real-time adjustments to staffing plans as conditions change

2. Real-Time Attendance Monitoring

• Track employee attendance and punctuality

• Monitor shift check-ins and verify coverage status

• Identify no-shows or late arrivals immediately

• Coordinate rapid response coverage for call-outs

3. Security Operations Center (SOC) Responsibilities

• Verify visitor access requests in accordance with site protocols

• Grant or deny entry authorization based on established procedures

• Coordinate verification of mail and package inspections when required

• Issue real-time operational updates to field teams and management

• Maintain accurate logs of access decisions, attendance records, and escalations

• Monitor internal systems to ensure continuous operational visibility

4. Escalation & Incident Coordination

• Serve as first point of contact for operational disruptions

• Escalate issues to Company Management when appropriate

• Document incidents and unusual occurrences accurately

• Maintain calm, professional communication during time-sensitive situations

5. Reporting & Documentation

• Maintain detailed scheduling and attendance records

• Generate shift coverage reports

• Track trends in absenteeism and coverage gaps

• Support operational data tracking and improvement initiatives

Qualifications

• 3+ years of experience in scheduling, dispatch, workforce coordination, operations support, or similar fast-paced roles

• Strong organizational and multitasking skills

• Ability to make sound decisions under pressure

• Excellent verbal and written communication skills

• Strong attention to detail

• Proficiency in Microsoft Office (Excel required)

• Experience in private security, logistics, dispatch, or workforce management preferred

Work Environment & Expectations

• On-site role in Manhattan

• 40+ hour structured schedule

• Includes weekend shifts

• Fast-paced, real-time operational environment

• Requires high responsiveness and decision-making ability

What Success Looks Like

• Minimal unfilled shifts

• Rapid response to call-outs

• Accurate and timely documentation

• Professional escalation handling

• Reduced operational disruptions

• Strong collaboration with Field Management

Career Path

Scheduling & Operations Specialist
↓
Senior Scheduling & Operations Specialist
↓
Manager, Scheduling & Operations
↓
Senior Manager

Clear advancement is based on performance, operational maturity, and leadership readiness.

Why Join GLOBAL OPS

• Competitive compensation aligned with NYC market

• Structured weekly schedule

• Clear role boundaries

• Defined growth pathway

• Opportunity to work at the operational core of a growing security organization