Mail / Office Service Specialist

On-Site Services Specialist

We are seeking a reliable and customer-focused On-Site Services Specialist to support daily mail, shipping, receiving, copying, document imaging, and general office services. The ideal candidate will have strong customer service skills, good technical aptitude, basic PC knowledge, and the ability to work independently in a fast-paced, service-driven environment.

Key Responsibilities

• Operate high-volume copiers, duplicating equipment, document imaging systems, and related software.
• Perform copying, printing, scanning, binding, finishing, and other document production tasks.
• Operate document management and image-handling software according to established procedures.
• Use Microsoft Office and email systems to open, save, send, retrieve, and transfer files.
• Handle incoming and outgoing mail, faxes, shipments, and packages, including sorting, distributing, and applying postage.
• Perform shipping and receiving activities and distribute supplies and completed work to designated locations.
• Inspect convenience copiers daily to ensure proper operation, quality, and adequate supplies.
• Clear paper jams and coordinate service calls or technical repairs when needed.
• Maintain daily meter readings, service logs, inventory records, billing logs, and management reports.
• Monitor and maintain inventory of office and production supplies.
• Respond to customer questions regarding job status, service requests, and feasibility.
• Deliver completed jobs to designated customer locations within or outside the assigned site.
• Maintain clean, organized, and well-stocked copier and work areas.
• Use equipment such as paper cutters, hole drills, bindery equipment, joggers, tape machines, stackers, electric staplers, scales, shrink-wrap machines, postage meters, calculators, and fax machines.
• Perform filing, document purging, archiving, and records-related duties as requested.
• Assist with conference and meeting room setup and other building support activities.
• Support office moves, light facilities maintenance, re-lamping, and occasional cleaning as assigned.
• May travel between customer buildings and provide occasional after-hours or weekend support.
• Perform other duties as assigned.

Qualifications

• High school diploma, GED, or equivalent experience.
• 12 years of experience in office services, copy/print services, mailroom operations, shipping/receiving, document imaging, or a related field preferred.
• Previous copy center or document production experience is a plus.
• Valid driver's license and required insurance coverage may be necessary for full-time employment with Ricoh.

Knowledge, Skills & Abilities

• Excellent customer service and communication skills.
• Good PC and Microsoft Office skills.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Basic mathematical and filing skills.
• Ability to operate office machines, copiers, imaging systems, and other technical equipment.
• Strong technical aptitude and willingness to learn new systems and equipment.
• Reliable, self-motivated, and able to work independently.
• Ability to work effectively in a fast-paced, service-oriented environment.
• Ability to lift and move items weighing approximately 50 lbs.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.