Patient Services Associate

Overview

The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate interacts with patients by greeting and providing check-in prior to an appointment, collecting payments, communicating about waiting times, and supporting check-out activities. PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services. The Patient Services Associate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff deliver high-quality care to every patient, every day.

Responsibilities

Patient Reception & Check-In/Check-Out

• Welcome patients and visitors in a professional, friendly manner.
• Register and check in patients; verify demographic and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow-up appointments and provide visit summaries or referrals as needed

Scheduling & Communication

• Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol.
• Confirm, reschedule, and communicate changes or delays promptly.
• Manage high-volume incoming calls using proper telephone etiquette.
• Record accurate messages and route inquiries to appropriate team members.
• Coordinate communication between patients, providers, and staff.

Insurance & Billing Support

• Review and update patient demographics and insurance information.
• Verify insurance eligibility and benefits prior to appointments.
• Obtain and document pre-authorizations and referrals as required.
• Communicate coverage issues or policy changes to patients before visits.
• Assist patients with insurance inquiries and time of service payment expectations.
• Maintain knowledge of insurance requirements, including managed care and government programs.

Administrative Support

• Prepare daily clinic schedules and complete chart prep for upcoming appointments.
• Support office operations, including faxing, scanning and indexing documents into the patient’s medical record.

Customer Service & Compliance

• Provide compassionate assistance and resolve patient concerns promptly.
• Ensure patient confidentiality and compliance with HIPAA regulations.
• Contribute to a clean, safe, and welcoming environment.

Qualifications

Education:

• High school diploma or general education degree (GED): or equivalent combination of education and experience.

Experience Industry: Healthcare

Experience:

• 2-3 years recent experience in a related position in medical office setting preferred
• Strong computer knowledge (Microsoft office) preferred
• Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements (pertaining to services offered by the practice) preferred

Skills/Abilities:

• Knowledge of medical terminology
• Superior customer service skills
• Excellent verbal and written communication
• Ability to work in a fast-paced environment
• Ability to work on multiple projects at one time
• Ability to work as a team player
• Ability to prioritize responsibilities and meet deadlines
• Ability to work in a high stress environment.

Benefits and Compensation

Take great care of the patient, every day and every way.TM

Pay Range (Base Pay) : $20.10 - $32.12 per hour.

Starting Pay Range (Base Pay) : $21.00 - $31.00 per hour.

Regular full-timeis classified as team members who are consistently scheduled and work 30 hours or more on a weekly basis. Regular full-time team members are eligible for the following:

Health Insurance :Medical and Prescription Drugs;Teladoc Health;Teladoc Second Opinion Service; Dental; Vision;Short-Term Disability (STD); Long-Term Disability (STD); Basic LifeInsurance; SpouseLife;ChildLifeandAccidental Death & Dismemberment (AD&D).

OtherBenefits: Health Savings Account; Healthcare Flexible Spending Account (FSA); Parental Leave Benefit; Sick Pay Bank;Employee Assistance Program (EAP);Progyny Fertility Benefits;Group Aflac Policies; Identity Theft Protection; Employee Charitable Fund; Care.com; Various Discount Programs

Retirement Benefits :401(k) Thrift &Profit-SharingPlan;Employee Stock Purchase Plan (ESPP)

NOTE: A team memberwhoisat least 21 years old andis anactivefull-time or part-time employeeiseligibleto participate in our 401(k) Planat the time of hireand contributions will begin as soon as administratively possible.

A team memberiseligible to begin participating in the ESPP if they have been employed by Pediatrix for two consecutive months prior to the start of each calendar quarterly offering period and are scheduled to work a minimum of 20 hours per week for five consecutive months during the year.

Paid Time Off :All regular full-timeteammembers are eligible for PTO that may be used for time away from work.Team members hired before the 15thof the monthaccrue PTO the first month of employment;however,team members hired on or after the 16thof the month begin accruing PTO the month following date of hire.

PTO Accrual:

Years of Service PTO

Less than four years of service 12 hours accrued per month (up to 18 days/yr.)

Four years but less thaneight years of service 15.33 hours accrued per month (up to 23 days/yr)

Eight years of service and up 18.66 hours accrued per month (up to 28 days/yr)

Paid Holidays :TheCompany observes the following Holidays: New Year’s Day; Memorial Day; Juneteenth; Independence Day; Labor Day; Thanksgiving Day; Friday after Thanksgiving Day; Christmas Eve; Christmas Day; and 1 Floating Holiday.

NOTE: The paid holidays above are offered to regular full-time team members upon employment. Full-time team members who work fewer than 40 hours per week will receive holiday pay on a pro-ratedbasis.

Paid Sick Leave :Pediatrix provides paid sick leave tofull-timeteam membersthrough our PTOwith accruals outlined above.

About Us

Pediatrix Medical Group is one of the nation’s leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The group’s high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives.

#PedNC

Pediatrix is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.