Pool Front Desk Attendant

Sandburg Pool Front Desk Attendant

We are looking to hire a seasonal employee for our Sandburg Pool Front Desk Attendant position.

Position: Pool Front Desk Attendant

Job Type: Part-time/Seasonal (April-October)

Location: Sandburg Pools (Managed by FFC Old Town)

Compensation: $17.05 per hour

Pre-Season Duties and Responsibilities at Both Pools: (April/May)

• Unpack all pool supplies and deck equipment from cabanas
• Perform detailed cleaning of all pool equipment, guard office, break room, locker rooms, pool seating, and surrounding areas
• Thoroughly clean the interior of pools and gutters
• Set up pool deck and seating according to designated photo layout

In-Season Duties and Responsibilities:

• Check in and greet members by name and always with a smile
• Track all membership inquiries made in person and over the phone utilizing tracking form provided by Pool Manager
• Assist Pool Manager in checking and maintaining pool chemical levels and temperature and recording all test results in chemical log
• Know and follow procedures as described in the appropriate procedures manual
• Enforce all pool rules including usage restrictions for limited use passes
• Answer all questions for members and guests in accordance with pool procedures
• Be aware of information sheets on various activities
• Responsible for control of cash handled at the register
• Answer phone promptly and direct calls accordingly in a professional manner
• Keep front desk area clean, neat and organized
• Maintain an accurate cash drawer and balance cash register at the close of each shift
• Attend all required department and club staff meetings
• Provide additional support the Customer Service Manager as needed
• Responsible for opening, closing and shift specific cleaning tasks in locker rooms, bathrooms and on pool deck
• Responsible for reporting any maintenance issue to Pool Manager and Sandburg facility maintenance upon identification of issue
• Responsible as directed by Pool Managers and Head Guards to assist as needed with shift reporting
• Responsible for being aware and attentive to team mates and patrons at all times. Cell phone or reading material is prohibited for use on shift

Post-Season Duties and Responsibilities at Both Pools (September/October)

• Break down pool deck setup and properly store equipment and supplies
• Perform a comprehensive final deep cleaning of all pool equipment, locker rooms, offices, and common areas
• Clean and prepare pools and gutters for off-season closure
• Assist with packing and securing all seasonal materials for storage and put into the cabanas

Qualifications:

• Six (6) months to one (1) year of previous customer service, hospitality, retail (or related industry)
• Must be at least 16 years of age
• American Red Cross CPR Certification (or equivalent)
• American Red Cross First Aid Certification (or equivalent) (Certification course may be available)

Minimum Requirements:

• Ability to remain alert, stand, and walk for extended periods
• Ability to lift and carry rescue equipment and assist patrons when necessary
• Excellent interpersonal and communication skills
• Energetic and enthusiastic personality
• Ability to multitask, demonstrate initiative and strong work ethic
• Ability to work outdoors in varying weather conditions including heat, sun exposure, and humidity
• Availability to work weekends, holidays, and peak summer hours
• Maintain a professional appearance and demeanor while on duty
• Follow uniform, attendance, and code-of-conduct policies at all times

Professional Conduct and Performance Standards

• All Front Desk Attendants are expected to uphold the highest standards of professionalism, safety, and accountability.
• Maintain a professional appearance and demeanor while on duty
• Wear the assigned uniform and identification at all times while working
• Arrive on time, prepared, and ready to work for all scheduled shifts
• Remain alert, attentive, and engaged throughout all rotations
• Refrain from socializing, personal phone use, or distractions while on stand
• Communicate clearly and respectfully with members, guests, and coworkers
• Follow all policies, procedures, and directives from Pool Management
• Demonstrate teamwork, reliability, and a strong commitment to safety
• Maintain confidentiality regarding member and facility information
• Failure to meet conduct or performance standards may result in disciplinary action, up to and including termination

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.