Solution Operations Associate Director

$86k - $239.5k

IQVIA

Associate Director of Solution Operations at IQVIA translates product strategy into scalable operational processes and service standards. This tactical role bridges product, solutions, and client service teams to ensure consistent execution and drive continuous improvement across healthcare information solutions.

Responsibilities

Translate product strategy into scalable operating models, policies, and execution plans
Serve as operational bridge across product, solutions, account management, and delivery teams
Establish and manage operating cadences, service standards, procedures, and commercial guidance
Gather feedback and identify trends to drive continuous improvement and resolve service gaps
Lead cross-functional initiatives, manage change adoption, and develop team enablement and training

Requirements

Bachelor's degree required
7+ years operations, product operations, client services, or related experience
Demonstrated ability to convert strategy into practical operational processes
Strong operational performance evaluation and process improvement expertise
Experience leading cross-functional projects and influencing without direct authority
Healthcare, life sciences, or data-intensive industry background preferred
Management or team leadership experience with talent development capability

Compensation: $86,000–$239,500 base

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Vacancy posted 2 days ago

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