IT Operations Analyst

Role Overview We're seeking an IT Operations Analyst to join our BizTech team and help deliver a seamless employee experience through hands‑on IT support in our San Francisco office. This role will be instrumental in ensuring our employees have the tools and technology they need to be productive from onboarding through their entire lifecycle at Harvey. The IT Operations Analyst drives day‑to‑day IT operations while contributing to automation, process improvement, and systems integration initiatives that scale support as the company grows. They partner closely with engineering, security, and cross‑functional stakeholders to maintain reliable, secure infrastructure across Harvey’s global offices. This is an opportunity to shape IT operations at a defining moment for legal AI where initiative, technical curiosity, and a service‑first mindset have outsized impact. What You’ll Do Create a great employee experience through hands‑on IT support for employees in our San Francisco office. Support onboarding and off‑boarding processes to ensure new hires are productive from day one and departures are handled cleanly and securely. Provide white‑glove IT support to employees across all levels, triaging requests via Slack, ticketing systems, and in‑person interactions with a focus on speed and empathy. Administer and optimize core SaaS platforms including Google Workspace, Okta, Slack, Zoom, and MDM solutions (Jamf/InTune) to ensure secure and reliable access. Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high‑quality A/V experiences. Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues. Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement. Identify and resolve systemic issues through root cause analysis, escalating patterns to improve reliability across the technology stack. Collaborate with the IT team on automation, documentation, and process improvements. What You Have 3+ years of experience in IT support in a fast‑paced startup or tech environment. Strong proficiency with identity and access management platforms (Okta preferred), Google Workspace administration, and macOS device management. Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools. Hands‑on scripting or automation experience (e.g., Python, Bash, Okta Workflows) that goes beyond basic helpdesk troubleshooting. Excellent communication and customer service skills with the ability to support senior leaders and cross‑functional stakeholders with patience and clarity. A proactive, employee‑first mindset you notice problems before they’re reported and take initiative to fix them. Comfort working in a high‑growth, ambiguous environment where priorities shift and resourcefulness is essential. Bonus Points Experience with scripting or automation (Python, Bash, PowerShell) to streamline IT tasks. Experience managing MDM tools like Jamf, Kandji, or Intune. Experience with Microsoft Office and Windows. Compensation $109,100 - $163,700 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing View email address on click.appcast.io #J-18808-Ljbffr harvey.ai