Hospice Patient Care Coordinator

Patient Care Coordinator – Non-ClinicalCoordinate Care. Support Compassion. Empower Hospice Teams.We are seeking a Patient Care Coordinator – Non-Clinical to support daily hospice operations at our local office. In this key administrative role, you will coordinate visit scheduling, manage referrals, facilitate interdisciplinary team meetings, and ensure smooth communication across clinical and operational teams. Your contributions will help deliver timely, coordinated, and compassionate care to hospice patients and their families.As a Patient Care Coordinator, You Will:Administer day-to-day operations for assigned hospice programs and sitesSchedule visits requested by Registered Nurses, Social Workers, and Chaplains at the start of benefit periodsManage rescheduled, declined, missed, and reassigned visit requests, ensuring timely visit completionPrepare for and facilitate interdisciplinary team (IDT) meetings, including documentation and note-takingGather and input complete referral information into hospice systems promptlyCoordinate durable medical equipment (DME) pickups and notify appropriate staff upon patient discharge or deathVerify Medicare eligibility and obtain required authorizations and reauthorizationsProcess patient transfers by obtaining necessary paperwork from previous agenciesRespond to phone referrals and inquiries in a professional and compassionate mannerVerify commercial insurance and ensure accurate patient benefit periods and events in systemAdd new physicians and facilities to the system as neededAdminister satisfaction surveys and support compliance with company policies and trainingMaintain adherence to managed care principles, hospice regulations, and company valuesQualifications – What you'll bring:High School Diploma or GED required3–5 years administrative experience, with at least 1 year in healthcare or hospice preferredKnowledge of hospice concepts and terminally ill patient careAbility to manage multiple tasks with professionalism and composureStrong communication and organizational skillsProficient with office equipment and technology (computer, tablet, EMR systems)Comfortable working in a fast-paced, team-oriented environmentPreferred Experience (Not required):Previous experience in hospice, home health, or medical office administrationFamiliarity with Medicare eligibility and insurance verification processesEMR (Electronic Medical Record) proficiencyCompassionate and respectful demeanor when communicating with familiesStrong attention to detail and commitment to quality documentationBenefits for All Associates (Full-Time, Part-Time & Per Diem):Competitive Pay401(k) with Company MatchCareer Advancement OpportunitiesNational & Local Recognition ProgramsTeammate Assistance FundAdditional Full-Time Benefits:Medical, Dental, Vision InsuranceMileage Reimbursement or Fleet Vehicle ProgramGenerous Paid Time Off + 7 Paid HolidaysWellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)Free Continuing Education Units (CEUs)Company-paid Life & Long-Term Disability InsuranceVoluntary Benefits (Pet, Critical Illness, Accident, LTC)Ready to Join a Team That Cares?Apply today and become part of a team that supports patients and families with compassion—in the moments that matter most.Legalese:This is a safety-sensitive positionEmployee must meet minimum requirements to be eligible for benefitsWhere applicable, employee must meet state specific requirementsWe are proud to be an EEO employerWe maintain a drug-free workplaceLocationGentiva HospiceOur CompanyAt Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.Our nationwide reach is powered by a family of trusted brands that include:Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New BeaconPalliative care: Empatia Palliative Care, Emerald Coast Palliative CareHome health care: Heartland Home HealthAdvanced illness management: Illumia HealthWith corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.