Service Advisor

Description

Automotive Service Advisor/Service Writer

• Automotive Service Advisors / Service Writers perform vehicle walk-around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle

• Consult with customers on applicable service specials

• Service Advisors prioritize required services and be prepared to provide options upon request

• Document declines for services and asks for follow-up on future service considerations

• Keep customer informed on completion times, service expenses, and possible changes

• Service Advisors remain involved with the delivery of the vehicle to the customer upon completion to ensure all customer concerns can be addressed. Test drives the vehicle with the customer as needed to confirm the problem or refer to test technician

• Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer does not get mishandled

• Spend quality time building relationships with the customers

• Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.

• Schedules service appointments in the appropriate systems

• Obtain customer and vehicle data prior to arrival

• Greet customers on the service drive in a timely, friendly manner and obtain vehicle information

• Refer to service history, inspect vehicles, and recommend additional needed service

• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications

• Provide a complete and accurate written cost estimate for labor and parts

• Establish the customer's method of payment. Obtains credit approval, if necessary

• Check on the progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail to get proper authorization before any additional repairs are performed

• Review repair orders to ensure that work is completed and additional work and authorization are noted. Keeps service department forms, menus, and pricing guides up-to-date

• Explain completed work and all charges to customers

• Follow the established quality control process to eliminate comebacks

Requirements

• Ford Certification.
• Sales including inside sales, outside sales, or retail sales is a plus
• Expertise at developing relationships (i.e., a "people person")
• Basic MS Office knowledge; computer software and internet proficiency
• Must be willing to submit to a background check
• Valid TX driver's license
• Timely attendance and adherence to full work schedule