Medical Office Receptionist

Job Description

Job Description

The Medical Office Receptionist at Worcester Eye Consultants plays a vital role in managing front-desk operations for this ophthalmology practice. The position requires excellent communication skills, the ability to handle scheduling and patient interactions efficiently, and adaptability to variable working hours. The ideal candidate will be a fast learner and a team player able to handle medical chart documentation and insurance-related tasks in a fast-paced environment.

Responsibilities

• Check patients in and out efficiently
• Schedule patient appointments using Athena/Centricity PMS
• Make reminder and follow-up calls to patients
• Verify insurance eligibility and manage related documentation
• Download medical codes and scan documents
• Manage medical charts and maintain accurate records
• Collaborate effectively with team members
• Adapt to variable work hours with early starts and late finishes
• Manage and send Faxes

Required Qualifications

• Good telephone and communication skills
• High frustration threshold and ability to work under pressure
• Team player with ability to learn quickly
• Flexible to work early mornings some days and stay late others
• Ability to rotate hours with other staff
• Compliance with no smoking policy
• Able to start early some days ( 7-8) and stay later other day (530-6)

Preferred Qualifications

• Proficient with Windows and Microsoft Word
• Experience in a medical or legal office environment
• Previous work with medical chart documentation
• Familiarity with medical coding, insurance, and billing concepts
• Experience with Electronic Medical Records or Practice Management/Scheduling Systems
• Familiarity with Adobe , scanning and attaching documents