Program Manager

Overview Location: Fully Remote (Chicago, IL) Employment Type: Full-Time / Contract-to-Hire Options Available Are you a strategic Program Manager who thrives at the intersection of customer experience, technology, and large-scale transformation? Trissential is hiring a Program Manager to join our client's team and lead a high-visibility, customer-facing modernization initiative. This is an opportunity to drive enterprise-wide digital transformation, influence executive stakeholders, and shape the future customer experience by leading complex SAP and Salesforce programs through delivery and adoption. What's in It for You? Lead a multi-year strategic transformation initiative with direct visibility to executive leadership Drive meaningful business impact by modernizing customer-facing digital platforms and experiences Shape the roadmap for a large-scale SAP CRM retirement and Salesforce-centric future-state architecture Partner with business leaders, IT executives, and external customers on a highly visible enterprise program Work with cross-functional teams spanning business analysis, UX, development, testing, and operations Contribute to customer experience innovation through self-service capabilities and digital engagement strategies Join a collaborative environment where strategic thinking, leadership, and customer-centricity are highly valued Enjoy the flexibility of a fully remote work environment while leading impactful enterprise initiatives Your Role & Responsibilities Own end-to-end delivery of Project 1, including scope, schedule, budget management, vendor coordination, risk mitigation, and successful execution Develop and manage the strategic roadmap for retiring SAP CRM by 2028, ensuring alignment across Project 1 and Project 2 initiatives Lead the design, implementation, and launch of customer self-service experiences focused on onboarding, account management, and lifecycle workflows Act as the voice of the customer by incorporating customer journey insights, usability considerations, and adoption strategies into program decisions Partner with business stakeholders across Sales, Commercial Operations, Customer Service, and Information Technology to align priorities and objectives Facilitate communication between technical and business teams regarding SAP, Salesforce, integrations, customer master data, and modernization efforts Guide customer data migration planning, cutover activities, and change readiness while minimizing disruption to active customers Drive governance frameworks including executive reporting, steering committee updates, RAID management, program metrics, and stakeholder communication Build, mentor, and lead cross-functional teams consisting of Business Analysts, Developers, UX Designers, Testers, and Delivery Teams Develop and execute change management strategies and customer communication plans to support successful adoption and transformation outcomes Skills & Experience You Should Possess 10+ years of Program Management or Project Management experience leading complex, enterprise-scale initiatives from strategy through execution Proven success delivering customer-facing digital products, customer portals, websites, self-service platforms, or similar external-facing solutions Strong understanding of customer onboarding, account setup, user provisioning, customer lifecycle management, and digital customer journeys Deep technical understanding of enterprise CRM and ERP ecosystems, particularly SAP CRM, SAP Customer Master Data, and Salesforce platforms Experience leading modernization, platform replacement, or enterprise transformation programs involving data migration and cutover planning Demonstrated ability to influence senior leaders and align business and technology stakeholders across multiple functions Strong executive communication, presentation, facilitation, and stakeholder management skills Experience operating in Agile, Waterfall, and Hybrid delivery environments Ability to manage multiple workstreams, competing priorities, and complex dependencies within large programs Bonus Points If You Have Experience within pharmaceutical, healthcare, medical aesthetics, or other highly regulated industries Background supporting post-acquisition integration, consolidation, or enterprise platform harmonization efforts Experience with Customer Identity and Access Management (CIAM) solutions and user provisioning technologies Familiarity with UX research methodologies, customer journey mapping, and digital adoption strategies Experience leading multi-year transformation roadmaps involving SAP and Salesforce ecosystems Exposure to customer master data governance and enterprise integration architectures Education & Certifications You Need Bachelor's Degree in Business, Information Technology, Computer Science, Engineering, or a related field PMP (Project Management Professional), PgMP (Program Management Professional), SAFe, or equivalent certification preferred Additional certifications in Agile delivery, Salesforce, SAP, or Change Management are considered beneficial What We Offer At Trissential, we value innovation, leadership, and collaboration. By joining our client's team, you'll play a key role in delivering mission-critical transformation initiatives while enjoying flexibility, professional growth, and comprehensive benefits Competitive Compensation – You choose the model that works best for you, both with company-sponsored benefits! $168,000–$178,000 annually or $101–$111 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography. Comprehensive Benefits for you and your dependents – Extensive Medical Plans, Dental, Vision, HSA with company contribution, company sponsored Life Insurance and Short / Long term disability insurance, a host of voluntary plans including legal, hospital, accident, pet wellness, and 401k with matching Paid Holidays and Paid Time Off Career Development and Advancement – Expleo is a global company in 29 Countries worldwide with a high focus on development Strong Team Culture – Collaborate with experienced professionals who value precision, performance, and teamwork This role is only available to candidates who are currently authorized to work in the United States. Sponsorship is not available for this position Ready to Be Part of Something Exciting? If you’re a customer-focused Program Manager with a passion for digital transformation, enterprise modernization, and leading complex customer-facing initiatives, we’d love to hear from you. #J-18808-Ljbffr Trissential, LLC