IT Technical Support

Fresh Express

IT Technical Support

The IT Technician will provide 1st and 2nd tier Hardware, Software, Printer, Network support for Plant Manufacturing environment.

Essential Functions, Duties and Responsibilities

2nd Tier Support of 150 users (Windows 7/10) - break/fix issues
Application troubleshooting (Office 365 / Outlook)
System imaging and deployment using SCCM
Network (Wireless and Wired) problem troubleshooting / escalation to Global Networking team
Troubleshooting conference room equipment (projectors, video conference, conference phones)
Cisco VoIP telephone deployment and troubleshooting
Printer troubleshooting/repair/escalation
Spare inventory management
Packing/shipping equipment to other locations

Required Knowledge Skills and Abilities

Ability to work self-directed and set/adjust priorities in very fast paced environment
Strong verbal and written communication skills
Strong interpersonal skills
Strong documentation/recordkeeping skills
Strong attention to detail
Ability to lift 50 lbs.
A+ Certification
5+ years providing 2nd tier Hardware/Software support - Executive support a huge plus
Advanced familiarity with TCP/IP fundamentals

Required Education and Experience

SCCM, ServiceNow, AS/400, ITIL v3, CCENT, other certifications

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

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Vacancy posted 1 day ago

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