Employment Case Manager

Job Description

Job Description

This position works cooperatively with the E/CBDS Manager and staff to support adults with developmental disabilities in achieving meaningful employment and volunteering outcomes. This position provides ongoing supervision and support to individuals placed in competitive and/or group supported employment settings.

Responsibilities include delivering job readiness training (e.g., resume development, application completion, and interview preparation), reinforcing workplace skills, and providing on-site or remote support as needed to promote job retention and success. This position monitors participant progress through regular evaluations, documents outcomes, and communicates effectively with families, employers, and internal team members to ensure coordinated support. Additional responsibilities include assisting with transportation and addressing individualized needs to support continued employment success.

Essential Duties

• Provide assistance with training, job duties, roles and responsibilities for individuals on job sites
• Provide training and guidance on writing resumes, filling out job applications, interviewing skills and more in this area as needed
• Work with individuals and staff to determine job interests and work-related goals
• Work with individuals, families, providers, DDS service coordinators and other team members to determine and secure the support necessary for the person to work successfully in a job of their choice
• Assure individuals have the work materials necessary to perform job responsibilities
• Provide safe transportation to work location, if necessary, with personal or agency vehicle
• Support individuals at the work site to learn and perform their job successfully
• Support individuals to learn the social, interpersonal, and behavioral skills necessary for successful employment
• Support individuals to develop and maintain relationships, to use community resources and to become an involved member of the community
• Oversee the completion of work site evaluations, fire drills and other related tasks as needed
• Complete incident sheets, seizure reports, medical incidents, progress notes and other necessary documentation
• Participate in regular staff meetings, case management meetings, in-service training and other staff development
• Comply with all work and volunteer site expectations, including application process requirements, the completion of a CORI, and all other associated tasks
• Assist employers to facilitate job performance evaluations with them on a regular basis
• Conduct regular visits to the employers and evaluate areas of success and areas of growth
• Work with employers and individuals to resolve conflicts/problems effectively and efficiently when necessary
• Ability to flex schedule when required
• Attend any Mercy Centre functions appropriate to the role
• Attend job fairs with program participants seeking employment opportunities
• Professionally represent Mercy Centre and Catholic Charities Worcester County and act as a liaison between the program and community employment sites
• Comply with mandated reporting to the Disabled Persons Protection Commission (DPPC) in accordance with DDS and Mass Health Regulations
• Track hourly wage earnings at least twice per year for individuals who are competitively employed
• Confirm all individuals working competitively earn at least the minimum hourly wage
• Follow all safety protocols and contribute to a culture of safety through awareness, reporting, and safe work practices.
• Perform other related duties as requested.

Knowledge/Experience

• Bachelor's degree in human services, business or related field and at least two years’ experience in human services or 5 years of related experience preferred
• Experience with case documentation, reporting, or compliance requirements preferred
• Basic computer proficiency, including Microsoft Office
• Valid driver’s license and reliable transportation required

Skills/Abilities

• Strong interpersonal and communication skills; ability to interact professionally and effectively with program participants, families/guardians, employers, staff, and community partners
• Ability to read, write, and communicate effectively in English
• Ability to build and maintain positive working relationships with staff and external stakeholders
• Ability to work independently in community-based settings while maintaining regular communication with a supervisor
• Ability to maintain consistency in implementing daily routines and individualized service plans
• Must possess a valid driver’s license and maintain it throughout employment. Must possess and maintain vehicle registration and appropriate insurance coverage throughout employment.
• Ability to safely transport program participants in a personal vehicle, as needed

Physical/Mental Requirements

• Ability to communicate clearly and effectively and understand and follow directions
• Sufficient vision, hearing, and mobility to perform essential job functions, with or without reasonable accommodation
• Ability to work effectively in emotionally and behaviorally challenging situations while maintaining professionalism
• Ability to observe, assess, and accurately document client behaviors and interactions
• Ability to travel to and navigate office and community-based work environments, including walking and climbing as needed
• Walking and climbing are required for entry and mobility throughout most Catholic Charities Worcester County offices.

Why Join Us?

Catholic Charities Worcester County offers a supportive and mission-driven workplace where your work makes a meaningful impact in the community. We value our employees and are proud to offer a comprehensive benefits package to support their well-being and work-life balance.

Benefits for Full-Time and Part-Time Employees (30+ hours/week) include:

• Health, dental, and vision insurance
• 403(b) retirement plan
• Basic Life and AD&D insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Employee Assistance Program (EAP)
• Financial Assistance Program
• Paid vacation time (full-time employees earn up to 3 weeks in their first year)
• Paid holidays (For full-time employees and for part-time employees scheduled to work on the date of the holiday)

At Catholic Charities, you will be part of a collaborative team dedicated to helping individuals and families thrive.

Catholic Charities Worcester County is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.