Sales Assistant - Jaguar Land Rover Austin

Job Description

Job Description

The Sales Assistant team member creates an exceptional customer experience while creating customer loyalty. As the Sales Assistant member your role will include but not be limited to the following: Maintain new and used vehicle inventory appearance and performance by cleaning interior and exterior of vehicles, replenishing all vehicle fluids as needed, and replacing batteries when necessary.

Requirements and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Learns and utilizes all company and manufacture provided software including but not limited to the Client Relationship Management (CRM) system, vehicle appraisal system, and service drive opportunities.
• Prospects for new and current clients

• Understands all current new car and pre-owned manufacture and captive lender programs and rates Verifies insurance adds new vehicle to insurance policy and completes paperwork

• Protects the company from potential export transactions and any potential fraud scenarios

• Assists in the collection of cash/credit related to client deposits and "cash down"

• Fully prepares for each client appointment and logs appointments in CRM system

• Greets prospective and repeat clients on the service drive and analyzes their position towards buying another vehicle

• Follows up with clients and prospective clients in a timely fashion

• Is fully dedicated to a team concept and will assist others for the greater good of the department Accountable for departmental performance and manufacture standards, including but not limited to; safety equipment activation, technology usage requirements, "Customer Service Index", "Gross Average", "Finance & Lease" and vehicles sold

• Has proper knowledge of vehicles and current market trends

• Meets/Exceeds Land Rover Jaguar Dallas and manufacture training and certification plans and standards Understands and adheres to the Land Rover Jaguar Sales Process

• Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction

• Knows and understands the Land Rover Jaguar Dallas Privacy and Information Security Policies, and adhere to the requirements

• Reads and understands all company policies and procedures

• Attends weekly department meetings at 10:00 am daily

• Other duties as assigned

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid holidays & paid time off
• Vision insurance
• Earn vacation hours after 90 days
• Aggressive Employee Referral Program