Security Supervisor

About Our Property Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. Designed by internationally acclaimed Hirsch Bedner Associates, every detail reflects sophistication, innovation, and a true sense of place. At InterContinental Seattle Bellevue, we pride ourselves on a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand, where every role contributes to creating unforgettable guest experiences. Whether your passion lies in guest services, culinary arts, or event management, joining our team means becoming part of an environment that is dynamic, supportive, and deeply committed to your professional success. Here, you will have the opportunity to make a lasting impact while working in a setting that embodies the best of Bellevue’s luxury landscape. Benefits for Full‑Time Associates Paid Time Off – 2.15 hours for every 40 hours worked (~14 days) 7 Paid Holidays, 2 Floating Holidays Medical (through United Healthcare), dental, and vision insurance – available on the first of the month after your start date Competitive Matching 401K Health Savings Account Healthcare Flexible Saving Account Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity Supplemental Short‑Term Disability Insurance Basic Life and Accidental Dismemberment Insurance Basic Long‑Term Disability Insurance Life Insurance buy‑ups Employee Assistance Program Pet Insurance Benefits for Part‑Time Associates Sick Time (accrue 1 hour for every 30 hours worked). Benefits for All Associates Competitive Salary Competitive Matching 401K Cash incentive programs Responsibilities Providing a warm, welcoming presence while maintaining a secure environment for guests, residents, colleagues, and visitors. Supervising daily security operations across the hotel, residences, and parking areas to ensure consistent coverage and service. Leading, coaching, and supporting Security Officers by setting expectations, reinforcing standards, and promoting accountability. Assisting with team scheduling, shift coverage, daily task delegation, and communication across all shifts, including mornings, evenings, and overnights. Conducting regular patrols and inspections to identify risks, address safety concerns, and ensure compliance with security procedures. Responding swiftly and professionally to incidents, emergencies, guest concerns, and escalated situations. Reviewing, documenting, and following up on incidents involving guests, residents, employees, accidents, lock issues, noise complaints, and other security matters. Supporting onboarding and training of new team members, including emergency procedures, reporting standards, and service expectations. Collaborating with Hotel and Residential teams to strengthen preventive safety programs and create a safe, seamless luxury experience. Assisting with medical emergencies and administering first aid when necessary. Other duties as assigned. Qualifications Exceptional customer service skills with a friendly, professional demeanor and the ability to remain calm and confident in high‑pressure situations. Previous experience in security operations, with prior supervisory or leadership experience strongly preferred. Strong leadership, coaching, and team‑building skills with a proactive, solutions‑oriented approach. Experience responding to incidents, completing detailed reports, and enforcing policies and procedures consistently and professionally. Physical endurance and mobility, including the ability to walk and stand for extended periods. CPR/AED certification required for emergency response situations. Experience with CCTV, access control systems, incident reporting tools, and related security technology. Strong communication skills, including email communication and coordination using MS Outlook and other workplace systems. Ability to use BuildingLink, KYC, Relay panic buttons, and other computer systems as needed. Prior hospitality or luxury property experience is a plus, but a service‑driven mindset is essential. Compensation $30 per hour Note about Compensation Packages Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr