Guest Services Manager

Love.Life (L.L) is an integrated health and wellness experience that makes lasting health and vitality attainable. The company unites the power of holistic medical care, nourishing food, cutting-edge fitness, and precision wellness therapies under one roof to promote healing, optimization, vitality, and community. L.L’s evidence‑based care model blends primary care, functional, integrative, and lifestyle medicine for a highly personalized holistic health experience that evaluates all dimensions of well‑being – the mind, body, and spirit.

SUMMARY

We are seeking a Guest Services Manager to lead our Guest Services team in creating an exceptional first impression for every guest. This leader will embody professionalism, warmth, and polish – ensuring the team is consistent, elevated in appearance and decorum, and aligned with our mission of authentic connection. This manager will serve as Manager on Duty (MOD) when other leaders are not present. The position is predominantly afternoon and evening, likely covering weekends as well. The Guest Services Manager is responsible for the members’ experience, supporting seamless operations across departments. Success in this role requires a balance of hospitality, accountability, and operational excellence. What You’ll Do Lead and inspire Guest Services Leads and staff with clarity and consistency. Disseminate communication and ensure policy compliance across the team. Administer accountability with fairness – for both self and others. Oversee and coordinate interdepartmental scheduling across Medical, Spa, Fitness, and Wellness. Manage multiple digital platforms daily, including the Love.Life App that handles member scheduling, communication, and purchases. Inspect premises regularly to identify areas requiring cleaning or repair; ensure Housekeeping and Maintenance are promptly informed and standards are met. Manage, update, and create checklists and SOPs as operations evolve. Act as Manager on Duty (MOD) in evening hours and/or weekends, overseeing the facility and guest experience. Resolve escalated guest issues with professionalism and empathy. Maintain team presence: polished, consistent, and elevated at every touchpoint. You and Your Qualifications 3–5 years of management experience in hospitality, wellness, or food and beverage. Confident with scheduling, multiple digital platforms, evolving technology, customer service, and writing operational procedures. Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Comfortable operating and overseeing wellness modality equipment and ensuring safe, seamless guest experiences. Comfortable with technology apps and able to navigate conversations with IT support and coordinator. Strong communicator, motivator, and role model. Accountable: comfortable reinforcing standards, ensuring compliance, and driving consistency. Passionate about health, wellness, and the Love.Life mission. Thrives in a dynamic environment, with the ability to adapt and grow. Additional Qualities Demonstrates flexibility and adaptability to change, is a self‑starter, and a critical thinker. Has outstanding interpersonal and communication skills. Models a servant‑leadership style of working with others. Balances action and decision‑making when necessary. Desires to contribute positively to the L.L. culture. Balances candor with honor and respect. Other Duties Assimilate into the Love.Life culture through understanding, supporting, and participating in all elements of company core values and tenets. Demonstrate working knowledge of the service standards. Regular attendance is essential to the successful performance of this position. Attendance standards may be established by Love.Life from time to time; salaried exempt team members are expected to devote 40 or more hours per workweek. This position fulfills the need for leadership in the facility during afternoon/evening hours. Position Details Position Title: Guest Services Manager Location: El Segundo, CA Reports To: Club Operations Lead Status Classification: Full Time Date Written/Updated: 09/29/25 Benefits Medical, Dental & Vision Insurance 401(k) Retirement Plan Complimentary Fitness & Recovery Membership Employee Discounts on Additional Services A supportive, wellness‑focused culture Transforming health & wellness into a daily experience is at the heart of our work. Join a team where our passion for wellness translates into a positive, collaborative workplace that supports your well‑being inside and outside of work. #J-18808-Ljbffr Love.Life