Membership Services Assistant

The Zoological Society of Milwaukee (the Society) is seeking a part-time Membership Services Assistant to join a fun and talented team of professionals in supporting one of the most cherished community assets - the Milwaukee County Zoo. This position interfaces with the public and our members both over the phone and in-person, answering zoo-goer questions and selling a variety of items including our annual Zoo Pass memberships. This position is responsible for assisting zoo customers/members with any inquiries while ensuring the highest standards of customer service are met.

Starting Pay: $13.50

Hours: 15-29 hours/week, weekends required

Receive a free Zoo Pass up to the Household level, including parking!

RESPONSIBILITIES

• Employ strong customer service and interpersonal skills to communicate with customers.
• Develop a good understanding of the Tessitura database system in order to process transactions in person and via the phone, including memberships, animal sponsorships, donations, annual appeal, ornaments/plush and event ticket sales.
• Transfer calls to various departments.
• Support Education staff during class/camp sales.
• Professionally represent the Society and Zoo on Zoo grounds and when communicating with the public.
• Record guest and member comments (positive & negative).
• Assist with sending out Zoo Pass cards and preparing materials for mailing.
• Process the daily mail: incoming and outgoing.
• Handle walk-up inquiries/business at Guest Services and Membership windows.
• Balance cash drawer in morning and at end of shift.
• Monitor and respond to 2-way radio calls.
• Stay up to date on daily activities happening at the Zoo.

QUALIFICATIONS

• High school diploma, plus at least one year of experience in a customer service and cash handling role.
• Bilingual (English/Spanish) a plus.
• Strong organizational skills and the ability to multi-task in a fast-paced setting.
• Demonstration of excellent verbal and written communication skills.
• Strong attention to detail.
• Excellent time management skills and the ability to prioritize under pressure.
• Proven ability to work independently and in a team environment.
• A positive attitude and flexibility in an ever-changing environment.
• Proficiency in Microsoft Word and Excel required, as well as a willingness to learn other software programs.
• Ability to work weekends and rotating evening special events and holidays.
• Must have reliable transportation to the Milwaukee County Zoo.

The Zoological Society of Milwaukee and Milwaukee County Zoo have adopted a joint strategic plan, committing to a shared vision and mission. As part of that strategic plan, we believe our Zoo can be a thriving public space for all the diverse communities who make our region great. We bring people together around the issues they care about most, while continuing to be a zoo for all by intentionally creating an inclusive culture that welcomes and celebrates the full diversity of our community.


We apply values of Accountability, Inclusion, Innovation, Collaboration, Empathy, Fun and Respect to policies, procedures, practices and systems that shape our daily work culture.

We believe that our Zoo coalition, our animals, and our community stand to benefit when our people are fulfilled in their day-to-day roles and have the opportunity to continue growing and developing as professionals and contributors to our mission, vision, and values. We value our team members for who they are and commit to treating all people with respect and dignity all the time. We believe being a zoo for all is integral to our work in care and conservation.

The Society provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Zoological Society of Milwaukee is committed to providing access and reasonable accommodation in all its services. If you need accommodation in the application or interview process, please contact our Human Resources department at View email address on click.appcast.io.