Manager, Operations Initiatives - Client Onboarding

Job Description What is the opportunity? This role offers a strategic position within RBC Operations where you will serve as a key driver of organizational change and improvement. You will lead cross-functional initiatives that enhance productivity, efficiency, and service delivery across the Operations department. Working collaboratively with internal teams, senior management, and external vendors, you will have the opportunity to influence how RBC operates at a fundamental level. This is an ideal role for someone who thrives in complex environments, enjoys problem-solving, and wants to make a tangible impact on business outcomes through project leadership, business analysis, and strategic vendor management. What will you do? Project Leadership: Oversee design, development, and implementation of Operations initiatives; manage project scope, resources, and timelines; develop proposals and work plans Stakeholder Communication: Maintain regular dialogue with management, vendors, and internal/external stakeholders throughout project lifecycles Business Analysis: Conduct requirements analysis, cost-benefit assessments, and process improvement recommendations using industry-standard tools Risk Management: Identify, analyze, and monitor risks; ensure compliance with regulatory and firm frameworks Quality Assurance: Design tracking and reporting mechanisms; develop vendor scorecards; establish quality standards across departments Training & Development: Provide coaching, mentoring, and training to department managers and Operations staff Process Support: Partner with department managers to resolve issues and facilitate knowledge transfer across Operations What do you need to succeed? Must-have Securities license 7 or 99 (or able to obtain license within 120 days) Strong business analysis skills with proficiency in industry-standard tools Excellent stakeholder management and cross-functional collaboration abilities Vendor management experience and risk analysis capabilities Knowledge of Operations processes and service delivery frameworks Understanding of regulatory, compliance, and internal RBC frameworks Nice-to-have Familiarity with RBC's specific systems, processes, or organizational structure Experience with training and mentoring programs Knowledge of industry best practices and emerging operational trends Technical expertise in tools such as Access Database, SQL, JSON, Excel, and Visual Basic What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Flexible work/life balance options Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business The good-faith expected salary range for the above position is $70,000 - $130,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that: Drives RBC’s high performance culture Enables collective achievement of our strategic goals Generates sustainable shareholder returns and above market shareholder value Job Skills Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Time Management, Waterfall Model Additional Job Details Address: 250 NICOLLET MALL:MINNEAPOLIS City: Minneapolis Country: United States of America Work hours/week: 40 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2026-05-08 Application Deadline: 2026-07-20 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.