Chanel Senior Manager, In-Store Experience, Business Operations
$87.5k - $135kChanel
Senior Manager, In-Store Experience, Business Operations At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. About the role: The Fragrance & Beauty CAPEX & Store Experience Strategy team is responsible for shaping and supporting the physical retail experience across the F&B U.S. retail network. The team oversees strategic planning, governance, and execution support for Store Experience and CAPEX investments across boutiques, department stores, specialty retail, and other key points of sale. The team partners cross-functionally with Retailer teams, Store Design, Production, Finance, Planning, Trade Marketing, Field teams, Global partners, and external vendors to ensure that in-store environments are elevated, consistent, operationally feasible, and aligned with business priorities. This includes supporting permanent merchandising, retail environment investments, budget governance, inventory planning, database management, and performance analysis connected to the physical expression of the brand. As the scope and complexity of the F&B retail network continue to evolve, the team is focused on building stronger tools, processes, data visibility, and decision-making frameworks to enable more strategic investment, stronger execution, and clearer measurement of impact. The Senior Manager, Business Operations serves as the operational backbone of the CAPEX & Store Experience Strategy team. This role is responsible for developing the business processes, financial governance, planning capabilities, reporting infrastructure, and analytical tools that enable strategic decision-making across the U.S. Fragrance & Beauty retail network. What impact you can create at CHANEL:
- This role sits at the intersection of finance, operations, inventory, data, and retail execution.
- It is designed for someone who is highly Excel-proficient and detail-oriented, but also able to think beyond the spreadsheet - connecting budgets, inventory, data, and performance results into clear insights that support stronger business decisions.
- Lead the financial planning, governance, and operational management of Store Experience and CAPEX investments. This role ensures strong financial discipline across the portfolio by providing visibility into budgets, forecasts, retailer billing, investment tracking, and overall financial performance while supporting informed business decision-making.
- Responsibilities include:
- Lead budget planning, forecasting, reconciliation, retailer billing, and financial reporting across the Store Experience and CAPEX portfolio.
- Partner with Finance, Production, Store Design, and Retailer teams to manage financial governance, monthly close activities, and investment tracking.
- Maintain visibility into project commitments, actual spend, forecasts, and financial risks while providing leadership with meaningful reporting and recommendations.
- Support the evolution of CAPEX governance processes, investment tracking, and ROI measurement frameworks to strengthen future capital planning.
- Lead inventory planning and operational readiness for permanent merchandising, POS elements, and retail environment assets, ensuring the organization has the visibility and planning tools needed to successfully execute current and future initiatives.
- Responsibilities include:
- Lead inventory planning and forecasting based on project pipeline, retailer priorities, business needs, and future investments.
- Maintain enterprise visibility across merchandising assets, identifying inventory risks, shortages, and optimization opportunities.
- Partner with Merchandise Planning, Supply Planning, Order Management, Global teams, warehouse partners, and Retailer teams to align planning and execution.
- Develop planning tools and reporting that improve forecasting accuracy, operational readiness, and business decision-making.
- Lead the governance and continuous evolution of the F&B Merchandising Database as the organization's core business system and centralized source of truth for retail environment data.
- Responsibilities include:
- Serve as the business owner of the Merchandising Database, ensuring ongoing data integrity, governance, and operational excellence.
- Drive continuous enhancement of the platform by partnering with IT and business stakeholders to improve functionality, reporting capabilities, and user experience.
- Establish governance standards, reporting structures, and business processes that improve data quality, visibility, and decision-making.
- Champion adoption of the database as a strategic planning and reporting tool across cross-functional partners.
- Leverage financial, operational, and performance data to generate insights that improve business performance, support strategic decision-making, and measure the impact of Store Experience investments.
- Responsibilities include:
- Develop and maintain KPI reporting across Store Experience initiatives and CAPEX investments.
- Evaluate business performance, test-and-learn initiatives, and post-project results to identify trends, opportunities, and recommendations.
- Translate financial, inventory, and operational data into executive-ready insights that support prioritization and future investment decisions.
- Build dashboards and reporting tools that improve visibility into portfolio performance and overall business health.
- The ideal candidate is a highly analytical business operator who enjoys bringing structure to complexity.
- They are energized by solving problems, improving business processes, and building the tools, reporting, and governance that help organizations operate more effectively.
- The ideal candidate is a highly analytical business operator who enjoys bringing structure to complexity. They are energized by solving problems, improving business processes, and building the tools, reporting, and governance that help organizations operate more effectively.
- This individual combines strong financial and operational acumen with exceptional analytical skills. They are comfortable working with large data sets, developing planning frameworks, and transforming complex information into clear insights that support strategic decision-making.
- Successful candidates will be naturally curious, highly collaborative, and proactive in identifying opportunities to improve how work gets done. They thrive in cross-functional environments, build strong partnerships across diverse teams, and are equally comfortable diving into operational details or presenting recommendations to senior leadership.
- Partially Remote: Role requires a minimum of three days in-person office presence at NYC office
- Bachelor's degree in related field required
- Advanced Excel skills required; ability to manage large data sets, build trackers, create reporting tools, and synthesize complex information.
- Strong financial acumen, with experience managing budgets, invoices, forecasts, reconciliations, accruals, or related financial processes.
- Highly analytical, with the ability to interpret data, identify trends, and translate information into actionable insights.
- Comfortable working cross-functionally in a matrixed organization, comfortable managing complex, multi-step processes across different stakeholders and timelines.
- Retail, beauty, merchandising, store design, CAPEX, finance, supply chain, inventory planning, or operations experience preferred.
- The anticipated base salary range for this position is $87,500 through $135,000. Base salary is one component of the total compensation for this position. Other components will include additional compensation, benefits, and perks.
- Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
- Wellbeing resources include dedicated paid time off for Wellbeing Days in Retail and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Chanel Senior Manager, In-Store Experience, Business Operations in New York, NY vacancy
$131k - $185k
...platforms with sharp business acumen to shape strategy... ...solution architecture experience to assess the... ...environment* Track record of managing client-facing engagements... ...Chain, and Service operations* Ability to connect platform... ...salary pay range for Senior Consultant in Silicon...OperationsSeniorTemporary workLocal area$85k
YipitData is looking for a Senior Workplace Operations Associate in New York City. This role focuses on managing daily operations, vendor relationships, and creating optimal workplace experiences. You will lead projects, ensure compliance with safety regulations, and enhance...OperationsSeniorWork at office- ...Requisition I D: 933019 Store #: X00541 Finance LC... ...-in-class shopping experiences such as Sunglass Hut,... ...every part of our business is provided for and... ...GENERAL FUNCTION The Senior Manager, Finance will support... ..., Business Operations VPs and Business Unit...OperationsSeniorMinimum wageFull timeTemporary workWork at officeLocal area
EssilorLuxottica Group
New York, NY6 days ago - ...Hybrid - 3 days per week Job Title: Experience & Digital Marketing, Business Planning Senior Production & Portfolio... ...This is delivered through (1) management of EDM’s integrated business plan... ...increase transparency, streamline operations, strengthen governance, and improve...OperationsSeniorLocal area3 days per week
$198.7k - $391.6k
...Summary Position Summary The Experience Design Strategy Senior Manager is a client-facing consulting... ...concepts translate into real, measurable business impact. As a Senior Manager, you... ...engagement, and commercial operations for Life Sciences clients.Partner...OperationsSeniorLocal area$122k - $240.5k
...reimagining and re-engineering operations and processes that are critical to businesses. Your contributions can... ...Transformation Senior Consultant on the Engineering... ...engagements. You will:Manage day-to-day interactions... ...field.4+ years’ experience in a consulting firm, working...OperationsSeniorWork at officeLocal areaFlexible hoursShift work$240k - $270k
Description Senior Director, Pricing Strategy & Operations is the architect of DBV's pricing and... ...that the Account Management and Payer Marketing teams... ...professional with deep experience in specialty or biologic... ...Bachelor's degree in Finance, Business, Life Sciences, or a related...OperationsSeniorOngoing contractContract work$218.59k - $286.9k
Hi, we're Oscar. We're hiring a Senior Director to join our Provider Experience team. Oscar is the first health insurance... ...and drive organizational change management. Maintain deep healthcare market... ...degree from top-tier program in business, health administration, or...OperationsSeniorFull timeWork at officeFlexible hours$160k - $230k
...Develop and lead the retail operations team by defining team... ...end-to-end customer experience that spans both online and stores and maximizes an omni culture... .... Effectively manage retail workload planning... ...with growing omni-channel business. Work closely with IT and...OperationsSeniorHourly payFull timeSummer workLocal areaRelocation$127.2k - $185k
...improvements.Our organization operates globally across NA, EU... ...-judgment Sr. Program Manager to lead Fleet... ...impacting the safety and experience of thousands of DSP... ...you could be building a business case for a system... ...communicating results to senior leadership- Experience...OperationsSeniorWorldwideFlexible hoursDay shift- ...analyze, and respond to complex business opportunities and... ...KPMG is currently seeking a Senior Associate to join our Business... ...provide industry knowledge and experience Manage teams of tax professionals... ..., and safeguard business operations and company reputation. Pursuant...OperationsSeniorFull timeLocal area
KPMG
New York, NY4 days ago $168k - $240k
...intersection of people, experiences, and technology. The... ...their desired business outcomes. We accelerate... ...Role: M&A Principal/Senior PrincipalWhat You’ll... ...include:* Executing operational due diligence* Creating... ...Building IMOs (Integration Management Office) leadership*...OperationsSeniorTemporary workWork at officeLocal areaImmediate start- ...analyze, and respond to complex business opportunities and... ...KPMG is currently seeking a Manager or Senior Manager to join our Tax practice... ...to corporations and operating partnerships for a variety... ...provide industry knowledge and experience; manage teams of tax professionals...OperationsSeniorFull timeLocal area
KPMG
New York, NY4 days ago - ...analyze, and respond to complex business opportunities and challenges... ...KPMG is currently seeking a Senior Manager to join our Business Tax... ...industry knowledge and experience in the review of statutory and... ...trustworthiness, and safeguard business operations and company reputation....OperationsSeniorFull timeLocal area
KPMG
New York, NY4 days ago - ...expertise in transplantation and healthcare operations.Job DescriptionSenior Client Success and Implementation Manager OverviewThe Senior Client Success and Implementation Manager... ...degree required, with significant experience in healthcare or transplantation.Minimum...OperationsSenior
- ...headcount Run quarterly business reviews and drive engagement... ...on the admin and participant experience Assist the support team on... ...customer success or account management experience owning a book of... ...Competencies Experience building operational tooling, automations, or AI-...OperationsSeniorFull timeWork at office
Basic Capital
New York, NY14 hours ago $130k - $175k
Our client is a global investment firm. They seek a Senior Operations Associate/Manager to join their Manhattan, NY office.ResponsibilitiesDirect... ...in Finance, accounting, or related field7-10 years of experience in fund operations, middle office, or fund administrationHedge...OperationsSeniorWork at officeRemote workOverseasNight shift- ...Fortune 500-level clients. You will partner with executives to redesign decision-making, improve operations, and unlock value through AI-driven insights. Extensive experience in supply chain domains and a strong executive presence are required. You will shape AI...OperationsSenior
- ...RipplingRippling gives businesses one place to run HR,... ...first time ever, you can manage and automate every... ...ready to up-level our operations to scale beyond $1B in... ...or Support Operations experience with significant time... ...partnering with executives and senior leaders to drive the...OperationsSenior
- ...Health is redefining the consumer experience for Medicaid . We’re helping... ...you'll do As an early operations hire at Fortuna, you’ll play... ...execution of new implementations and manage ongoing client relationships.... ...of presenting to a room of senior leadership doesn’t scare you;...OperationsSeniorFull timeWork at office
Fortuna Health
New York, NY14 hours ago $115k - $125k
...is looking for a Human Resources Manager responsible for engaging and managing... ...role includes serving as an HR Business Partner, overseeing HR operations, and managing benefits programs. Ideal... ...should have over 5 years of HR experience, knowledge of ADP Workforce Now, and...OperationsSenior- Omada Health, Inc. is seeking a Customer Experience Enablement Senior Manager to strengthen how Customer Success Managers engage with customers, tailored... .... The role balances strategic enablement with scaling operations through AI-enabled workflows, knowledge management, and...OperationsSenior
- NYC Health + Hospitals is seeking a Finance Manager at Elmhurst Hospital Center to oversee accounting and financial systems, streamline... ...advanced degrees and several years of fiscal management experience, with leadership responsibility in a complex health care setting...OperationsSenior
- Tishman Speyer Properties is seeking an Event Servicing & Operations Manager in New York City to oversee the planning and execution of events... ...vendors, and building operations to ensure excellent guest experiences. The ideal candidate will manage events from initial...OperationsSenior
$112,000 - $181,000 per day
...Series A AI-native employee management platform that runs itself payroll... ...companies.This is the first Senior CX Manager role at the... ...decides what great customer experience looks like, builds the team... ...Qualifications: 58 years in support operations or customer-facing...OperationsSenior- ...services and investment advisory and asset management services.Job DescriptionThe firm is seeking a Senior Branch Operations Manager to join Oppenheimers Coral Gables branch... ...5+ years of brokerage/financial services experience along with management experienceFINRA Registrations...OperationsSeniorWork at officeLocal area
- ...Points Lead impactful compliance operations in a dynamic investment environment. Collaborate with senior leadership on strategic... ...compliance infrastructure and manage day-to-day legal matters effectively... ...with 3-6 years of relevant experience in investment management compliance...OperationsSeniorContract work
- ...pivotal role requires a confident HR leader with over 10 years of experience, including at least 5 years in a managerial capacity. The... ...intelligence and problem-solving skills are essential, along with expertise in HR metrics and operations. #J-18808-Ljbffr Hoxton CircleOperationsSenior
- ...seeking a seasoned Customer Success Manager IV to own outcomes and value... ...collaborate across Sales, Delivery, Operations, Consulting, and Support to ensure a seamless customer experience and measurable business impact. As a senior facilitator, you will lead executive...OperationsSenior
- ...Hotel, part of Highgate Hotels, seeks a Director of Operations to drive profitability through revenue growth,... ...oversee front office and F&B operations, train managers, manage budgets, and ensure exceptional guest experiences across departments. Candidates should have 6+...OperationsSenior
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Chanel Senior Manager, In-Store Experience, Business Operations. Be the first to apply!
Related searches
- target store manager New York, NY
- t-mobile retail store manager New York, NY
- hotel storekeeper New York, NY
- lowes store manager New York, NY
- pop up store manager New York, NY
- store manager part time New York, NY
- store manager retail New York, NY
- store manager New York, NY
- store manager new store opening New York, NY
- boutique manager New York, NY