Chief Operating Officer COO

Job Description

Job Description

ABOUT THE GALVAN LAW FIRM

The Galvan Law Firm is a growing personal injury practice based in Sugar Land, TX. We fight for our clients every step of the way, and we hold ourselves to the highest standard of service, accountability, and results. As we scale, we’re building the operational infrastructure to match our ambition.

ABOUT THE ROLE

We’re looking for a hands-on, data-driven Chief Operating Officer to run the day-to-day operations of the firm. You’ll work directly alongside firm leadership to integrate departments, build scalable systems, and make sure every part of the business is performing at its best. This is the role that lets our attorneys focus on the law while you run the business.

The right person for this role is someone who lives and breathes operational efficiency — someone who sees data not as a reporting task, but as the lens through which every decision gets made.

WHAT YOU’LL DO

Operations & Process Management

• Oversee day-to-day operations across all departments — intake, pre-litigation, litigation, and

marketing

• Design, implement, and continuously improve firm-wide workflows, SOPs, and quality control

processes

• Conduct regular audits of all workflows and SOPs; identify gaps and lead training to close them

• Identify bottlenecks and inefficiencies and drive initiatives to resolve them

• Ensure accurate and up-to-date case management across all tracking systems

Data & Performance Management

• Champion a data-first culture — collect, track, and apply performance data to daily operational

decisions

• Build and maintain dashboards that give leadership real-time visibility into firm performance

• Define and monitor KPIs across every department; hold teams accountable to results

• Use data to identify trends, forecast challenges, and surface opportunities before they become

problems

• Prepare and present weekly and monthly performance reports to firm principals

People & Culture

• Lead training and performance management for non-attorney staff

• Build a culture of accountability, hospitality, and client dedication consistent with firm core values

• Develop career pathways and professional development programs for all support staff

Financial Oversight

• Collaborate with firm ownership on budgeting, forecasting, and expense management

• Monitor key financial metrics including cost per case, revenue per attorney, and operational

overhead

• Identify opportunities to improve profitability without compromising client outcomes

Client Experience

• Champion a client-first culture across all touchpoints, from first contact through case resolution

• Implement systems to ensure consistent client communication, timely follow-up, and proactive

expectation-setting

• Monitor and respond to client feedback and satisfaction metrics

Technology & Systems

• Oversee the firm’s case management software, reporting tools, and internal technology stack

• Evaluate and implement new tools that improve productivity, communication, and case tracking

• Ensure data integrity across all platforms and trackers

Leadership & Strategy

• Serve as a key strategic partner to firm principals, translating goals into actionable operational

plans

• Integrate departments to eliminate silos and improve collaboration, client service, and case

outcomes

• Lead the firm’s growth initiatives — building the infrastructure to scale headcount, caseload, and

revenue without sacrificing quality

• Drive business development in coordination with firm leadership, including referral relationships and community presence

• Lead weekly and monthly operational meetings with department managers

• Continuously assess organizational structure and recommend changes as the firm scales

WHAT WE’RE LOOKING FOR

• 5+ years of operations leadership experience, preferably in a law firm, healthcare, or high-volume

professional services environment

• Genuinely data-driven — you don’t just report numbers, you apply them to make better decisions

every day

• Proven track record of building, integrating, and scaling teams and processes

• Strong understanding of personal injury or legal industry workflows is a significant plus

• Exceptional communication, leadership, and organizational skills

• Proficiency with legal case management software and Microsoft Office/365

• Bachelor’s degree required; MBA or JD a plus but not required

COMPENSATION

$150,000

Salary is competitive and commensurate with experience. We’re serious about paying the right person the right number.

WHAT WE OFFER

• Competitive salary commensurate with experience

• Performance-based bonus structure

• Health benefits

• A defining leadership role in a rapidly growing PI firm

• Collaborative, high-energy environment where your work directly impacts client lives

\nCompany Description

The Crash Team – The Galvan Law Firm is a personal injury law firm based in Sugar Land, Texas. We represent clients all over Texas and California. After being founded in 2018, we have recovered millions of dollars helping clients and have quickly become a record-setting law firm in Texas. We represent people involved in Auto Crashes, 18-wheeler Crashes, Commercial Crashes, Wrongful Death, Slip and Fall, Dog Bite, and Other Catastrophic Injury Cases.

The Bottom Line: We change lives and feel great doing it! Want proof? Read our Google reviews.

The Crash Team – The Galvan Law Firm is an Equal Opportunity Employer

Company Description

The Crash Team – The Galvan Law Firm is a personal injury law firm based in Sugar Land, Texas. We represent clients all over Texas and California. After being founded in 2018, we have recovered millions of dollars helping clients and have quickly become a record-setting law firm in Texas. We represent people involved in Auto Crashes, 18-wheeler Crashes, Commercial Crashes, Wrongful Death, Slip and Fall, Dog Bite, and Other Catastrophic Injury Cases.\n\nThe Bottom Line: We change lives and feel great doing it! Want proof? Read our Google reviews.\n\nThe Crash Team – The Galvan Law Firm is an Equal Opportunity Employer