Temporary Customer Service Representative (Onsite)

UPMC Health Plan is hiring temporary staff to join our Member Services Team as a Temporary Health Care Concierge, the voice of UPMC Health Plan. In this role, you’ll help members understand their health coverage, solve problems, and navigate their benefits with confidence.

This is a high-volume, 100% phone-based role where you’ll spend your entire scheduled shift assisting members back-to-back in a highly technical, fast-paced call center environment providing clear, compassionate, and knowledgeable support.

This is a fully onsite position.

What You’ll Do

• Respond to high volumes of incoming calls, emails, and chats from members and providers
• Help members understand benefits, claims, prior authorizations, billing, and coverage details
• Resolve issues accurately and efficiently to avoid repeat calls
• Document all interactions while listening and responding in real time
• Navigate multiple computer systems at once
• Make outbound follow‑up calls when needed
• Stay informed on policies, products, and system updates

• Deliver professional, empathetic service- every call, every time

What You Need to Know:

• Pay: Set Rate of $20
• Hours of Operation: Monday- Friday, 8:00 AM – 8:00 PM
• Schedule: Must be available to work an 8-hour shift which includes daylight and evening shifts
• Mandatory Overtime: 30–90 minutes of mandatory overtime per day, scheduled weekly
• Holiday Coverage: Availability to work certain holidays is required, including New Year’s Day and Martin Luther King Jr. Day
• Location: In-person at Harbor Gardens (1650 Metropolitan Street, Pittsburgh, PA 15233)
• Training: M-F, 8 am – 4 pm: In-person, Paid, comprehensive on-the-job training provided
  

If you’re ready to bring your customer service skills to a team that values excellence, apply today and help us make a difference in the lives of our members!