TikTok Shop Growth Consultant

Role Description

AfterShip is expanding its Omnichannel products to help DTC merchants launch and scale on TikTok Shop using AfterShip Feed Listing, Affiliates, and agent products. We are looking for a hands-on TikTok Shop Growth Operator to work directly with a small cohort of merchants, helping them launch successfully, grow their TikTok Shop business, and turn proven strategies into repeatable playbooks that can later scale through product automation, AI agents, and agency/TSP partners. Reporting to the Head of Product, this is a merchant-facing, operational role focused on execution, experimentation, and learning; not traditional sales, marketing, or customer success.

This is a fully remote, 6-month contract role with the potential for extension based on business needs and performance. The role will partner closely with Product, Engineering, Partnerships, and Go-to-Market teams, serving as a critical bridge between merchants and product development. Insights gathered through hands-on merchant operations will help shape product strategy, identify automation opportunities, and strengthen AfterShip’s long-term Omnichannel growth initiatives.

What You’ll Do

• Own day-to-day onboarding execution for pilot merchants through a 6–8 week TikTok Shop launch and scale sprint.
• Help merchants with store readiness, Seller Center setup, catalog readiness, listing QA, and basic listing optimization after the merchant has been successfully onboarded by a Solutions Architect.
• Teach merchants how to use AfterShip Feed Listing and Affiliates during the launch and scaling process.
• Support early affiliate activation workflows, including creator matching and campaign setup basics where relevant.
• Run weekly merchant check-ins, track blockers, escalate product and integration issues, and maintain launch trackers.
• Document repeatable onboarding and growth playbooks that can later be productized or scaled through agency/TSP partners.
• Work closely with Product, Solutions/TAM, Partnerships, and GTM teams to translate merchant needs into product improvements and operational learnings.

What Success Looks Like

• Pilot merchants complete the TikTok Shop launch sprint with clear milestones, fewer avoidable blockers, and a strong first experience using AfterShip products.
• Merchants actively adopt Feed Listing, Affiliates, and relevant agent products as part of their TikTok Shop operating workflow.
• Product and GTM teams receive clear, actionable feedback on where the onboarding flow, listing workflow, affiliate workflow, or agent experience breaks down.
• AfterShip builds a documented playbook that can be reused for future merchants and eventually scaled through automation, AI agents, or agency/TSP partners.

Qualifications

• Hands-on experience in TikTok Shop seller operations, DTC operations, or TSP/agency operations.
• Ideally has worked at TikTok Shop as an AM, or at a leading TSP/TikTok Shop Partner as an AM or operations lead.
• Strong familiarity with TikTok Shop Seller Center and Shopify.
• Comfortable with catalog, listing, PDP optimization, and launch readiness workflows.
• Familiarity with affiliate and creator operations.
• Merchant-facing, operationally strong, detail-oriented, and able to create clean process documentation.
• Comfortable working with Product to turn operational insights into product features.
• North America-based preferred; bilingual capability is preferred but not required.

Benefits

• Great Place to Work Certified: Recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
• Innovative & Inclusive Culture: Built on curiosity, creativity, and collaboration.
• Ambitious Mission with Real Impact: Join us in transforming eCommerce.
• Thrive & Grow: Committed to empowering your career while advancing together as a company.
• Flexible Work Setup: Remote-first team with flexible hours.
• Competitive compensation.
• Healthcare coverage offered from day 1.
• Retirement plans including company match.
• Unlimited PTO.
• Annual learning & wellness benefit.
• Monthly book perk.
• Career progression & professional development.
• In-office lunch and commuter benefits for those located in our hub locations.