IT Manager

Responsibilities

• Own the full employee lifecycle for the software development team, including recruiting, hiring, onboarding, development, performance evaluation, and retention, in partnership with the IT Director.
• Manage, mentor, and develop software engineers at all levels, building a team culture of trust, accountability, shared ownership, and continuous learning.
• Own the management of in-house software development, including scope, quality, and timelines, and coordinate outside consulting resources as needed.
• Lead agile development practices, including sprint planning, backlog grooming, and retrospectives, with a focus on team autonomy and sustainable delivery.
• Partner with Product Owners on roadmap planning, backlog prioritization, and requirements definition, serving as the engineering voice on technical constraints, capacity, and trade-offs.
• Lead team planning sessions and set clear, measurable goals for projects and initiatives, driving progress tracking and status reporting.
• Partner with corporate stakeholders and end users to understand business needs and lead the delivery of technology solutions that improve service, satisfaction, and efficiency.
• Engage with engineers on system architecture and design decisions, lead design reviews, and own the technical standards and patterns used across the team.
• Own the quality of software delivered by the team, establishing standards, code review processes, and testing practices.
• Lead the response to production issues, coordinating triage, driving resolution, communicating status to stakeholders, and ensuring post-incident reviews drive improvements.
• Define and track key quality and reliability metrics for in-house systems, using them to guide team priorities and report performance to IT leadership.
• Collaborate with IT leadership to ensure the security, integrity, availability, and privacy of information systems, and lead team adoption of IT policies, procedures, and system standards.
• Co-own financial management of the software development area alongside the IT Director, including purchasing, budgeting, budget review, and software vendor contract negotiation and evaluation.
• Stay current on emerging technologies and translate research into actionable recommendations for the team and IT leadership.

Education - Skills - Knowledge - Qualifications & Experience

• Bachelor degree in computer science, information systems, or related technical field; Or related software development experience
• Minimum of 5 years of experience managing a team of software engineers
• Hands-on software development background required; proficiency in one or more modern languages (C#, Java, Python, JavaScript/TypeScript) preferred
• Experience with cloud platforms (Azure, AWS, or GCP) and modern DevOps practices preferred
• Working knowledge of agile methodologies (Scrum, Kanban) and tools such as Azure DevOps or Jira
• Proven leadership ability with particular focus on mentoring, developing, and motivating engineers
• Ability to manage multiple concurrent projects and prioritize resources across competing demands
• Excellent oral and written communication skills, including the ability to translate technical concepts for non-technical stakeholders
• Relevant certifications (PMP, SAFe, or cloud certifications) a plus
• Willingness to travel occasionally to project sites or branch offices; estimated less than 10%

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.