Operations & Finance Manager

Operations & Finance Manager

The role of the Operations & Finance Manager in the Lorain, OH area entails overseeing the leadership and management of the U.S. business entity, including manufacturing operations, central warehouse, finance, and supporting business functions. This individual ensures operational excellence, financial integrity, regulatory compliance, and customer satisfaction while driving continuous improvement across functional areas. This position provides strategic and day-to-day leadership for production, warehousing, logistics, maintenance, quality, environmental health and safety (QHSE), finance, and administrative support. As a key member of the Local Management Team (LMT), the Manager collaborates with Sales, Product Management, Finance, and other leaders to achieve company objectives and support sustainable business growth. Serving as the authorized signatory and legal representative of the U.S. entity, this role is crucial in aligning operations with executive managements goals.

Duties and Responsibilities:

Operational Leadership

• Developing and executing annual operational plans in line with corporate strategy and North American business objectives.
• Establishing departmental goals, budgets, staffing plans, and performance metrics.
• Leading manufacturing, warehouse, logistics, maintenance, and support functions to attain production and customer service targets.
• Monitoring operational performance and implementing continuous improvement initiatives.
• Ensuring operational efficiency, productivity, quality, and cost control.

Warehouse & Logistics Management

• Directing warehouse operations to ensure inventory accuracy and efficient material flow.
• Optimizing warehouse capacity, storage utilization, and inventory turnover.
• Ensuring timely order fulfillment and shipping performance.
• Monitoring inventory levels to minimize stock-outs while controlling carrying costs.

Financial Management

• Providing overall financial leadership for U.S. operations.
• Managing accounting, accounts receivable, credit control, cash management, budgeting, and financial reporting.
• Ensuring timely and accurate financial reporting on a monthly, quarterly, and annual basis.
• Overseeing forecasting and long-range financial planning.
• Ensuring compliance with accounting standards, tax regulations, and internal controls.
• Monitoring operational expenditures and identifying opportunities for cost savings.

Leadership & People Management

• Leading, coaching, and developing direct reports across Operations and Finance.
• Promoting employee engagement, accountability, teamwork, and continuous development.
• Ensuring appropriate staffing levels and succession planning.
• Fostering collaboration across departments.
• Partnering with Human Resources on employee relations, performance management, recruiting, and compliance.

Customer Satisfaction

• Ensuring manufacturing and support processes consistently meet customer expectations and service level agreements (SLAs).
• Resolving operational issues affecting customer service.
• Supporting Sales and Customer Service teams in delivering exceptional customer experiences.

Health, Safety, Environmental & Quality (QHSE)

• Promoting and maintaining a safe workplace.
• Ensuring compliance with OSHA, environmental regulations, and company safety policies.
• Supporting quality management systems and continuous improvement initiatives.
• Leading investigations and corrective actions related to safety or quality incidents.

Strategic Planning

• Participating as a member of the Local Management Team (LMT).
• Supporting organizational strategy through operational and financial planning.
• Evaluating business performance and recommending process improvements.
• Leading organizational change initiatives that improve efficiency and business performance.

Requirements:

• Bachelor's degree in business administration, accounting, supply chain or related fields
• Knowledge of and experience organizing effective business operations in a commercial environment
• Knowledge of and insight into factors that influence the realization of customer needs and customer satisfaction regarding manufacturability, quality, return, risk management, etc.
• Experience with personnel management, implementing changes in organizations, knowledge of applicable laws and regulations for safety, health and the environment