Mortgage Claims Recovery Specialist

Position Summary The Mortgage Claims Recovery Specialist manages the timely filing, tracking, recovery, and reconciliation of mortgage‑related insurance, government, investor, and reimbursement claims. This role maximizes recoveries, minimizes losses, and ensures compliance with investor, insurer, regulatory, and contractual requirements. Essential Duties and Responsibilities Claims Recovery & Administration Prepare, review, submit, and manage Mortgage Insurance (MI), FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, investor reimbursement, and other applicable claims from initiation through final resolution. Ensure claim submissions comply with all investor, insurer, regulatory, and contractual requirements. Monitor claim inventories and proactively follow up to ensure timely processing and recovery of proceeds. Research and resolve claim deficiencies, denials, curtailments, rescissions, and other claim exceptions. Coordinate reimbursement and recovery efforts related to foreclosure, bankruptcy, property preservation, title, tax, and other default servicing activities. Claims Analysis & Recovery Optimization Review claim documentation, servicing records, and loan histories to ensure accuracy and completeness. Analyze losses and identify opportunities to improve recoveries and reduce claim‑related losses. Assist with claim appeals and escalations when additional recovery opportunities exist. Identify trends, recurring deficiencies, and process improvement opportunities impacting claim performance. Cross‑Functional Collaboration Partner with Default Servicing, Bankruptcy, Foreclosure, Loss Mitigation, Property Preservation, Accounting, and Investor Reporting teams to obtain and validate claim documentation. Collaborate with attorneys, trustees, vendors, title companies, insurers, and investors to resolve claim‑related issues. Serve as a subject‑matter resource regarding claim requirements, filing procedures, and recovery activities. Vendor & Stakeholder Management Coordinate with third‑party vendors supporting claims administration and post‑foreclosure activities. Monitor vendor performance and ensure compliance with established service‑level expectations. Reporting & Compliance Maintain accurate claim records, system documentation, and supporting files. Prepare and distribute recovery, aging, inventory, and management reports. Ensure compliance with investor guidelines, insurer requirements, company policies, and applicable regulatory standards. Support internal audits, external audits, investor reviews, and regulatory examinations. Perform additional duties and special projects as assigned. Qualifications Required Qualifications Strong attention to detail and commitment to accuracy. Excellent analytical, problem‑solving, and organizational skills. Ability to manage multiple priorities and meet deadlines in a fast‑paced environment. Effective verbal and written communication skills. Ability to work independently and collaborate across teams. Sound judgment, professionalism, and ability to handle confidential information. Preferred Qualifications Knowledge of mortgage servicing, default servicing, foreclosure, bankruptcy, loss mitigation, and investor reporting. Experience with Mortgage Insurance (MI), FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, or investor reimbursement claims. Familiarity with mortgage servicing systems and claims platforms, including ICE Mortgage Technology, LoanSphere, and Proven Claims. Education & Experience Required: High School Diploma or GED and two (2) years of experience in mortgage servicing, claims administration, default servicing, foreclosure, bankruptcy, investor reporting, or a related field. Preferred: Associate's Degree or Bachelor's Degree in Business, Finance, Accounting, or related discipline; three (3) to five (5) years of relevant experience. Computer Skills Intermediate proficiency with Microsoft Office Suite (Excel, Outlook, Word, Teams). Experience utilizing mortgage servicing platforms and claims management systems, preferably ICE Mortgage Technology and Proven products (MSP Director, Invoice Management, LoanSphere, LoanSphere Claims, Proven Claims). Travel This position is primarily remote/office‑based and generally does not require travel. Limited travel may be required periodically to support business needs, training, or team collaboration activities. Benefits Selene Finance LP offers a comprehensive benefits package, including: Paid Time Off (PTO) Medical, Dental & Vision Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays Company‑paid Life Insurance Matching 401(k) Plan The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs. #J-18808-Ljbffr Selene Finance